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About the Role

Sid Harvey’s, an HVAC wholesale distributor, is seeking a full-time HVAC Counter Sales professional for its Rochester, NY location. This role focuses on providing excellent customer service, processing orders efficiently, and generating sales through product knowledge and up-selling.

Responsibilities

• Assist customers promptly and courteously at the counter, answering questions and processing orders.
• Generate sales through excellent customer service, add-on sales, and up-selling.
• Represent Sid Harvey’s professionally in all interactions.
• Perform all job responsibilities safely, timely, and efficiently.
• Conduct oneself in a professional and ethical manner.
• Treat external and internal customers and associates with courtesy and respect.
• Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products.
• Perform data entry and retrieval on the computer system, including customer orders, branch transfers, quotations, inventory, and pricing.
• Follow up on customer orders and resolve issues to customer satisfaction.
• Notify the Branch Manager of missed opportunities, such as out-of-stock or unavailable merchandise.
• Answer telephones professionally and pleasantly, assisting customers and taking orders.
• Provide product/job quotes as appropriate.
• Demonstrate and continuously update knowledge of Sid Harvey products (Air Conditioning, Refrigeration, Heating) and inventory.
• Communicate relevant policies and procedures regarding purchases, returns, and credit terms to customers.
• Assist in maintaining the appearance of the branch, including cleaning counter areas and the warehouse.
• Report back orders and material discrepancies.
• Accurately perform cycle counts.
• Perform all duties safely, following all safety rules, and inform the manager of hazardous conditions.
• Assist in year-end physical inventories.
• Perform other responsibilities as directed.

Requirements

• Regularly required to stand and walk.
• Regularly required to carry and reach.
• Regularly required to lift up to 25 lbs.
• Frequently required to lift up to 50 lbs.
• Occasionally required to lift up to 100 lbs.
• Regularly required to talk or hear.
• Regularly required to read and identify numbers for accurate order filling, receiving, and payment processing.
• Required to apply sound reasoning and logic in performing daily tasks.
• Must be able to safely operate a forklift and/or pallet jack.
• Must be able to pass a drug test.

Skills

• Customer service
• Sales
• Up-selling
• Data entry
• Computer system operation
• Product knowledge
• Communication
• Problem-solving
• Forklift operation
• Pallet jack operation

Location

• Rochester, NY

Work Type

• Full-time

Experience Level

• Self

Education Level

• Blue Hawk University enrollment for training courses

Benefits

• Highly competitive wages
• Bonus Program
• Generous company contribution for employee and qualified spouse/dependents insurance (Medical, Dental, Vision, Life, Long-term disability)
• Paid Vacation
• Paid Holidays
• Sick Time
• Flex time
• 401-K with partial company match
• Profit Sharing
• Free enrollment into Blue Hawk University for training courses

About the Company

• Sid Harvey’s is an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products.