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About the Role

Heritage Financial Credit Union is seeking a detail-oriented professional to support daily deposit and digital banking services. This role is crucial for ensuring members have reliable access to essential banking functions and offers an opportunity to grow within a collaborative team.

Responsibilities

• Provide support to internal and external members for deposit-related products and services, including ACH, wires, debit cards, and digital banking.
• Assist business members with servicing needs related to products such as ACH Manager, Positive Pay, and online business banking.
• Respond to member inquiries and service requests, ensuring timely and accurate resolution within established service levels.
• Escalate complex or high-risk issues as appropriate.
• Perform daily operational functions, including ACH processing, returned items, wire transfers, and account maintenance.
• Support debit card services, including transaction inquiries, dispute processing, and fraud claim intake in accordance with applicable regulations.
• Assist with electronic banking support, including bill pay, eStatements, and external transfers.
• Perform maintenance and support for deposit accounts, including IRAs and certificates.
• Follow established procedures for fraud detection, dispute handling, and exception processing.
• Ensure compliance with Credit Union policies, federal and state regulations, and network rules.
• Assist with regulatory reporting requirements, including abandoned property and tax reporting.
• Support audit requests by gathering documentation and maintaining accurate records.
• Generate routine operational and departmental reports.
• Assist in identifying process improvements to enhance efficiency and accuracy.
• Support system updates, testing, and implementation efforts as needed.
• Maintain and follow documented procedures for all assigned responsibilities.
• Collaborate with team members to ensure coverage and completion of daily tasks.
• Provide guidance and support to Deposit Support Analyst I staff as needed.
• Participate in training, webinars, and professional development opportunities.
• Maintain effective working relationships across departments.

Requirements

• Associate or Bachelor’s degree in business, Finance, or related field (or equivalent experience).
• Minimum of 3 years of experience in deposit operations, banking operations, or related area.
• Experience with electronic banking and member support preferred.
• Working knowledge of deposit operations and electronic banking services.
• Familiarity with ACH processing and basic NACHA rules.
• Understanding of fraud prevention and dispute handling processes.
• Strong attention to detail and organizational skills.
• Effective communication and problem-solving abilities.
• Ability to manage multiple tasks in a deadline-driven environment.

Skills

• ACH processing
• Debit card support
• Online banking services
• Regulatory reporting
• Fraud mitigation
• Process improvement
• Attention to detail
• Organizational skills
• Communication
• Problem-solving
• Task management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Intermediate
• 3+ years

Education Level

• Associate's degree
• Bachelor's degree

Salary/Compensations

• $23.16 - $28.95 per hour

Benefits

• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• BenefitsPlus+ perks program
• CareNet - benefits concierge service
• 401(k) with 5% Employer Match
• Educational Assistance
• Paid Time to Volunteer
• HFCU Logo-wear

About the Company

• Heritage Financial Credit Union is a member-owned financial institution committed to helping members achieve financial goals and building a stronger community.
• We believe everyone deserves access to affordable financial services and provide members with the tools and resources they need.
• Our vision is to be the leading financial institution in our communities.
• We are dedicated to creating a culture of excellence where employees can thrive, feel valued and respected.
• We recognize employees are our most important asset and are committed to providing training, development, and opportunities for success.
• Core Values: Experience, Service, Integrity, People.

Equal Opportunity

• Employment at our Credit Union is based upon merit, ability, and qualifications.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.