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About the Role

The Technical Training Specialist develops and administers technical service training to internal and external service providers as well as end customers. Maintaining an environment of continuous improvement regarding service provider capabilities through consistently updated training curriculum and delivery methods will lead to reduced technician ramp-up (learning) time, improved first time fix rates, shortened time to complete calibration or repairs and reduced need for 2nd level support.

Responsibilities

Creates a service curriculum that will be the standard training offerings for OGP.
Develops the syllabus for each standard training offering.
Develops and utilizes existing content to provide service-based training classes.
Organize content in a structured manner for easy implementation.
Organize subject matter experts to lead sections of the training class.
Administers classes, including creating a welcoming and engaging environment for students, keeping an organized training area, scheduling classroom and equipment, and ensuring a proper mix of hands-on and textbook activities.
Creates and administers pass/fail tests related to class content.
Provides certification of training and historical record.
Maintains an employee skills matrix and technical knowledge development plan for OGP employees.
Works with other QVS managers to establish an employee-based plan to increase technical knowledge and efficiency.
Builds a relationship with Reps/Customers that fosters open communication and an eagerness for the Rep to send their technician for training when suggested by OGP.
Provides service consultative support to others in the corporation as directed by Management.
Occasional travel to perform service training.

Requirements

Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience.
3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment.
Experience delivering technical training, mentoring, coaching, or developing instructional materials.
Demonstrated ability to explain complex technical concepts to individuals with varying levels of technical knowledge.
Strong written and verbal communication and presentation skills.
Excellent organizational and project management skills with the ability to coordinate multiple training programs simultaneously.
Proficiency with Microsoft Office applications (PowerPoint, Excel, Word) and ability to learn training management systems.
Ability to travel occasionally, including domestic and international travel, as needed.
Valid driver's license and ability to obtain a passport if international travel is required.
Experience with metrology, precision measurement equipment, optics, vision systems, CNC equipment, or industrial automation.
Experience developing instructor-led and hands-on technical training programs.
Knowledge of adult learning principles and instructional design.
Experience creating technical documentation, service manuals, videos, or e-learning content.
Experience using learning management systems (LMS).
Experience working with distributors, dealers, or external service partners.
Field service experience troubleshooting electromechanical systems.
Excellent presentation and facilitation skills.
Strong interpersonal and relationship-building abilities.
Customer-focused mindset.
Mechanical and technical aptitude.
Continuous improvement mindset.
Initiative and self-direction.
Problem-solving and analytical thinking.
Ability to influence without direct authority.
Adaptability and willingness to learn new technologies.
Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine shop environment.
Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift).
Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment.
Ability to drive a car and travel via air domestic or internationally to deliver training.

Skills

Technical training development
Curriculum creation
Instructional design
Adult learning principles
Presentation skills
Facilitation skills
Project management
Microsoft Office Suite (PowerPoint, Excel, Word)
Training management systems
Interpersonal skills
Relationship building
Customer focus
Mechanical aptitude
Technical aptitude
Continuous improvement
Problem-solving
Analytical thinking
Adaptability
Metrology
Precision measurement equipment
Optics
Vision systems
CNC equipment
Industrial automation
Technical documentation creation
Service manual creation
Video creation
E-learning content creation
Learning management systems (LMS)
Troubleshooting electromechanical systems

Location

Rochester, NY

Work Type

Full-time
Onsite
Occasional travel

Experience Level

3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment.
Experience delivering technical training, mentoring, coaching, or developing instructional materials.

Education Level

Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience.
Bachelor's degree in Engineering, Engineering Technology, Technical Education, or a related field, preferred.

Salary/Compensations

$62,300-$75,000 annually, based on experience

Benefits

Free Individual Healthcare (97–100% employer-paid premiums for HDHP)
100% employer-paid Short-Term and Long-Term Disability Insurance
Fully employer-paid life insurance
3+ Weeks of PTO
Additional PTO after 5 and 10 years of service
10 Paid Holidays
$7,000 Annual Tuition Reimbursement
Dependent Scholarships
5% 401(k) Match
Annual Bonuses
$1,500 Referral Rewards
Free on-site electric vehicle charging stations
Cash reimbursement toward buying a qualified EV

About the Company

Quality Vision International (QVI) is a company that invests in its employees' health, future, and family.
QVI offers a comprehensive rewards package.

Equal Opportunity

Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.