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About the Role

Join Gersh Academy as a L1 IT Support Technician, providing essential IT support with a specialty in Level 1 troubleshooting and site build out during expansion. Your main focus will be Brooklyn, with travel to other Gersh Academy sites in Queens and Long Island as needed. This role offers a dynamic environment where your IT skills can shine, contributing to our mission of fostering learning and growth in educational settings.

Responsibilities

Provide technical support and assistance to staff members via phone, email, and in-person
Troubleshoot hardware and software issues
Install, configure, and upgrade software and hardware
Assist in the documentation and maintenance of IT systems and processes
Escalate complex technical issues to the appropriate IT personnel
Assist in managing user accounts and permissions
Participate in IT projects and initiatives
Stay up-to-date with the latest technology trends and developments

Requirements

1-2 years of experience in a technical support role
Strong knowledge of Windows operating systems and Microsoft Office
Basic understanding of networking concepts
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer service-oriented mindset
Must be able to keep students safe from themselves and others and, in some cases, may need to implement CPI (therapeutic holds) procedures.
Must be able to remove oneself from potentially harmful situations and, in some cases, be able to lift a child.
Ability to stand, walk, bend, kneel, and move throughout the workday
Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes
Ability to physically intervene when required to ensure safety (per CPI training)
Ability to remove oneself and/or others from unsafe situations quickly
Ability to maintain attention and focus in a dynamic, high-stimulation environment
Ability to multi-task and shift priorities quickly
Ability to exercise sound judgment and decision-making, particularly in high-pressure or safety-sensitive situations
Ability to work effectively as part of a team and maintain professional relationships
Ability to perform duties under stress, including during behavioral escalations

Skills

Level 1 troubleshooting
Site build out
Windows operating systems
Microsoft Office
Networking concepts
Problem-solving
Communication skills
Customer service

Location

Bronx
Brooklyn
Queens
Long Island
New York

Work Type

Full time
Travel required

Experience Level

1-2 years

Education Level

Associate's degree in a relevant field preferred

About the Company

Gersh Academy fosters learning and growth in educational settings.