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About the Role

The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience & Business Continuity Management (BCM) to support enterprise-wide Operational Resilience and BCM programs and execution across RBC's platforms. This role will partner with platform and business unit leaders to drive consistent BCM practices, support artifact quality improvements, and contribute to establishing RBC as best-in-class in organizational preparedness and response to disruptions.

Responsibilities

Own and manage Operational Resilience and Business Continuity Management procedures, governance, quality assurance, training, and enterprise control monitoring across all platforms
Establish and maintain standardized BCM methodologies, procedures, and execution expectations, including version control of Business unit addendums aligned with BCRM Standards
Conduct sampling, defect tracking, and remediation of BCM artifacts to improve completeness, accuracy, and consistency and oversee a comprehensive Quality Assurance program
Support the design and delivery of comprehensive BCM training programs for BCM Advisors and business teams
Track training participation and measure training effectiveness
Support maintenance and monitoring of the Enterprise BCM control library, identifying and escalating control deficiencies, escalating critical issues to Platforms for resolution
Partner with platform and business unit leaders to drive consistent BCM practices and embed business continuity into the way RBC leads, operates, and responds to disruption
Support regulatory, supervisory, and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes
Prepare executive reporting on enterprise BCM program health, maturity, regulatory alignment, and performance metrics

Requirements

7-10 years of experience in Business Continuity Management, Operational Resilience, or Non-Financial Risk within large, complex financial institutions, with direct accountability for execution and capability development
Demonstrated experience supporting remediation and uplift initiatives, translating regulatory expectations into practical, executable programs
Proven capability in supporting enterprise-wide BCM frameworks, procedures, standards, and quality assurance processes across multiple business units
Strong understanding of global regulatory requirements related to BCM, disaster recovery, and incident management
Strong written and verbal communication skills with the ability to articulate BCM concepts to business teams and senior stakeholders
MBA, FRM, CFA, CBCI, DRI International
Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance
Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives
Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

Skills

Business Process Design
Decision Making
Financial Risk Management (FRM)
Operational Risks
Risk Control
Risk Management
Teamwork

Location

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

Associate Director

Education Level

MBA
FRM
CFA
CBCI
DRI International

Benefits

A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and mentoring opportunities
The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions
Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office
Opportunities to influence strategic decisions at the enterprise level
Flexible work/life balance options and a progressive, inclusive workplace culture

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.