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About the Role

Join RBC’s Global Investment Office as Senior Manager, Client Services & Delivery, providing critical operational and execution support to deliver seamless client experiences for our Enterprise Strategic Clients. This role drives end-to-end client experience excellence for sophisticated global clients, combining operational expertise with strategic partnership across Wealth Management, Capital Markets, and internal stakeholders to create lasting value.

Responsibilities

Assist in onboarding complex GIO clients, coordinating and project managing cross-functional teams to resolve issues
Implement process enhancements to improve client service delivery and operational efficiency
Gather and analyze client feedback to identify service gaps and drive continuous improvements
Coordinate institutional-grade reporting, performance analytics, and benchmarking for clients
Support day-to-day client servicing requests in accordance with RBC internal controls policies and procedures
Foster relationships with key internal stakeholders on behalf of the MD/Head
Ensure adherence to RBC’s risk frameworks, regulatory standards, and internal policies in all client deliverables
Help integrate digital solutions (automation, AI) to enhance client experiences

Requirements

7+ years in wealth management, investment banking, or client services with focus on UHNW clients
Excellent communication skills (written and oral), outstanding client service, and professionalism
Exceptional organizational skills, analytical and time management abilities with capacity to manage complexity and shifting priorities
Experience dealing with large UHNW domestic and international clients with complex structures and needs
Strong business acumen, compliance knowledge, and proven client-facing experience
Bachelor’s degree required
CIRO licensing or ability to obtain required
RBC cross-enterprise knowledge with proven ability to cultivate partnerships across platforms
Analytical mindset with proficiency in data-driven decision-making
Experience managing complex projects and collaborating across teams
Demonstrated ability to quickly prioritize and execute under pressure with resilience and initiative

Skills

Active Learning
Adaptability
Critical Thinking
Customer Service
Decision Making
Detail-Oriented
Interpersonal Relationship Management
Operational Delivery
Product Services
Time Management

Location

ROYAL BANK PLAZA, 200 BAY ST:TORONTO
Toronto
Canada

Work Type

Full time

Experience Level

Senior Manager

Education Level

Bachelor’s degree required
CIRO licensing or ability to obtain required

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation and flexible work/life balance options
Leaders who support your development through coaching and mentoring
Ability to make a meaningful impact serving sophisticated global clients
Work in a dynamic, collaborative, high-performing team environment
Opportunities for progression and expanded responsibilities across RBC

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.