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About the Role

As Engineering Manager of the Services, Account, Orchestration & Order Tracking group, you will lead the squads responsible for delivering features agents rely on most. Your portfolio sits at the intersection of customer experience and technical complexity, focusing on translating product priorities into clear execution, managing cross-squad dependencies, and building a delivery culture characterized by ownership and quality.

Responsibilities

Drive the technical delivery roadmap, translating product priorities into clear, executable plans while managing cross-squad dependencies and service integration complexity.
Provide technical direction for feature development in Casa (React/TypeScript microfrontends, Node.js BFF services), ensuring solutions are scalable, well-integrated, and aligned with platform standards.
Oversee the downstream orchestration layer, ensuring it evolves to meet growing demands reliably and efficiently.
Lead new application launches from inception through production, guiding teams with strong engineering fundamentals and a focus on agent and customer usability.
Mentor and grow engineering leads and developers across squads, building a delivery culture characterized by ownership, quality, and continuous improvement.
Partner closely with Product, business stakeholders, and enterprise service owners to align feature delivery with customer care goals and agent experience outcomes.
Identify and resolve technical risks arising from service dependencies, API contract changes, and cross-squad integration points.

Requirements

Delivery-focused Engineering Manager with a solid technical foundation, ability to manage complexity across teams and integration surfaces, and a drive to ship features that make agents and customers more successful.
7+ years of hands-on software engineering experience as an individual contributor.
3+ years in engineering management or technical leadership.
Experience leading feature squads — setting direction, managing dependencies, and holding a high bar for delivery quality across concurrent workstreams.
Hands-on expertise with modern frontend and full-stack development — React, TypeScript, Node.js/BFF patterns, REST and event-driven APIs — ideally in a microfrontend or distributed architecture context.
Strong foundation navigating API-layer complexity — orchestration patterns, service integrations, contract management, and service reliability in a multi-team, multi-system environment.
Proven track record managing new application launches end-to-end, from architecture and scoping through rollout and production operations.
Hands-on experience building software solutions with Large Language Models — architecting LLM integrations.
Excellent communicator — able to synthesize cross-squad delivery status, surface risks early, and engage product and executive stakeholders with clarity and confidence.
A coaching mindset: invest in people, build psychological safety, and cultivate teams that take pride in what they ship.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Skills

React
TypeScript
Node.js
BFF patterns
REST APIs
Event-driven APIs
Microfrontend architecture
Distributed architecture
API orchestration
Service integration
Contract management
Service reliability
Large Language Models (LLM) integration

Location

Remote

Work Type

Full-time

Experience Level

7+ years of hands-on software engineering experience
3+ years in engineering management or technical leadership

Education Level

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)

About the Company

The Care Customer Experience (Care CX) team is part of the SPACE (Shop, Pay and Care Engineering) organization within the Chief Information Office (CIO).
We build and operate Casa — the unified platform that empowers frontline and back-office agents to serve millions of TELUS customers every day.