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About the Role

Joining The American Red Cross offers a unique opportunity to be part of the world's largest humanitarian network. This role allows you to grow your career within a movement that matters, where success is measured by the impact you have on helping people and communities. You will be supported by mentors and align your work with a mission that is bigger than any one individual, while receiving competitive compensation and benefits.

Responsibilities

Provide quantitative and qualitative analysis and decision support for business operations, planning and development, and program/project activities.
Assist with determining customer requirements and translating them into organizational plans.
Develop information on budget status, workforce level, equipment availability, and other business unit capabilities.
Perform operational activities on behalf of business units.
Provide support, development, and leadership guidance to volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and applicable regulations.
Provide program planning support through data analyses.
Conduct research, business plan analyses, and feasibility studies.
Identify trends and develop recommendations for issues of basic complexity.
Provide support for projects and operations including analysis, reporting, market research, budget forecasting, and scheduling.
Conduct risk, resource, cost-benefit, variance, impact, and other analyses of basic complexity.
Contribute to the development of metrics for performance of business units, organizations, initiatives, programs/projects, and business operations.
Monitor and report on performance.
Support management or senior analysts in the development of modeling and reporting tools or other systems for monitoring and analyzing performance or data integrity.
Coordinate operational support activities such as business development, human resources, administration, budget management, business information systems, logistics, and contracts.
Integrate performance data from multiple sources, including Salesforce, to enable business units to assess programs and make data-driven adjustments.
Provide analysis of current and potential strategies leveraged by business units.
Analyze data quality, trends, and performance metrics by designing reports and dashboards.
Leverage data mining and analytical techniques to identify patterns, correlations, and key business events.
Act as a point of contact for Training Services business units for standardized reports demonstrating results, analyses, and forecasts.
Track key metrics and measurements for program performance.
Run, maintain, analyze, document, and communicate key daily, weekly, and monthly performance metrics.
Analyze data to identify trends week over week and year over year to make recommendations.
Collaborate with a cross-functional team to scout new projects and report requests.
Provide business recommendations through ad-hoc data retrieval and analysis from data management systems.
Identify and address reporting issues.
Create succinct, professional, and well-researched presentations.
Document all analyses assumptions, procedures, results, and propose solutions.

Requirements

Bachelor’s degree required.
Minimum 1 year of related experience or equivalent combination of education and related experience required.
Ability to capture and document business and reporting requirements from multiple sources.
Ability to support simultaneous data analysis requests of varying size and scope.
Ability to run and maintain complex models and databases that perform analysis, organize data, and create reports from various sources.
Travel 5%.

Skills

Good interpersonal skills
Ability to work independently and within a team environment
Professional written and verbal communication
Strong proficiency of MS Excel (vlookups, pivot tables/charts a must), Word, and PowerPoint
Experience with Salesforce or similar CRM systems
Ability to gather and document business/reporting requirements
Skilled at managing multiple data analysis projects simultaneously
Experience maintaining databases, analyzing data, and creating reports
Strong presentation and communication skills
Knowledge of Microsoft Access, SQL, Tableau, Power BI, or Alteryx preferred

Location

Remote

Work Type

Remote
Full-time

Experience Level

Minimum 1 year of related experience

Education Level

Bachelor's degree

Salary/Compensations

$51,696-$68,900

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

About the Company

The American Red Cross is part of the world's largest humanitarian network.
The American Red Cross is an EONS partner.

Equal Opportunity

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.