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About the Role

Detects and prevents fraudulent activities by analyzing anomalous activity in a near real-time environment to minimize Bank fraud losses, mitigate internal intent to defraud the Bank, and protect customers from external threats. Supports various fraud-related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate.

Responsibilities

• Review transaction data from the real-time fraud detection system and other reporting sources, completing additional research in various internal and external systems to identify potentially fraudulent transactions.
• Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken, and track status through resolution.
• Contact customers by phone, mail, and email to verify transactions, resolve fraud-related account issues, and verify the legitimacy of activity.
• Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement, and Bank personnel to resolve potential fraud-related issues and provide information.
• Ensure activities comply with applicable laws and regulations impacting fraud detection activities.
• Communicate with customers, merchants, and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
• Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers.
• Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
• Rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
• Use specified software applications to manage and share information within the department.
• Serve as primary fraud contact on all assigned cases.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
• Complete other related duties as assigned.

Requirements

• Associate’s degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and related work experience including a minimum of 1 year relevant work experience.
• Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages.
• Experience or coursework in a financial crime or law enforcement related field.
• Customer service experience.
• Experience working in a team environment.
• Proven analytical skills.
• Experience communicating effectively with all levels of personnel.
• Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously.

Skills

• Fraud detection
• Transaction analysis
• Customer communication
• Regulatory compliance
• System navigation
• Analytical skills
• Decision making
• Multitasking

Location

• Bridgeport, CT
• Amherst, NY
• United States of America

Work Type

• Hybrid
• Full-time

Experience Level

• 1 year relevant work experience
• 3 years combined higher education and related work experience

Education Level

• Associate's degree
• Higher education

Salary/Compensations

• $20.55 - $34.25 Hourly (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.