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About the Role

Experienced technicians are needed for 24x7 on-call Server/Network/Infrastructure Support for a Data Center in lower Manhattan, NYC. This role requires on-site support for various hardware and infrastructure management tasks.

Responsibilities

• Rack and unracking servers
• Rack mounting
• Storage replacement
• Warranty facilitation
• Working with vendor technicians
• Managing enterprise systems
• Data center, PDU, and airflow management
• Power management and loading
• Change management
• Responding to alerts and alarms
• Load in/load out for the Data Center
• Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000, and Dell MD3460s
• Setting up and monitoring alerts for hardware issues
• Creating and resolving tickets with vendors end-to-end
• Responding to hardware issues within 1 hour (Mon-Fri 9-5)
• Fixing hardware issues within 2 days
• Availability on weekends for Server 1 issues

Requirements

• Strong experience with Dell and Cisco hardware
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage)

Skills

• Server support
• Network support
• Infrastructure support
• Data center operations
• Hardware debugging
• Monitoring
• Ticketing systems
• Vendor management

Location

• Lower Manhattan, NYC

Work Type

• On-site
• 24x7 coverage
• All shifts as needed

Experience Level

• Experienced