Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a General Manager, you will be responsible for all park operations, including safety, cleanliness, membership sales, park revenue, and providing an exceptional guest experience. You will lead by example, foster a positive work environment, and uphold Sky Zone standards.

Responsibilities

• Oversee daily park operations, focusing on team members, customer service, revenue, expense management, facility compliance, and safety.
• Act as a hands-on leader and role model, supporting the team by executing any park position as needed.
• Develop Assistant General Managers and Team Leads into effective leaders and business experts.
• Oversee all phases of employment, including hiring, training, monitoring growth, and managing discipline and terminations.
• Serve as an effective park liaison through consistent communication across departments and with the corporate team.
• Provide memorable customer experiences by being proactive, responsive, and engaged.
• Address and resolve customer service issues, ensuring follow-up and documentation.
• Manage park operations and expenses according to P&L statements, overseeing purchases, inventory, and park costs.
• Drive park revenue goals in membership sales, birthday parties, and special events.
• Collaborate with the marketing team on park promotions and marketing strategies.
• Train employees on their contribution to park revenue goals.
• Develop Front Desk Agents in sales processes and strategies.
• Ensure key performance metrics are understood by relevant staff.
• Cultivate positive relationships within the local community.
• Execute new ideas and initiatives.
• Evaluate and improve departmental efficiency and effectiveness.
• Ensure team members are trained on safety precautions, responses, and reporting, complying with company and OSHA requirements.
• Monitor park attractions and equipment daily for safety and operational status, completing necessary reports and closing attractions if needed.
• Adjust staffing levels to meet safety demands.
• Complete inventory reports for facilities, parties, food & beverage, and vending.
• Drive success in overall park business goals, including membership sales, birthdays, events, labor/payroll, NPS, safety, compliance, and staffing.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent education required.
• Minimum of 3 years of management experience in a high customer volume industry (entertainment, fitness, retail, restaurant, etc.).
• At least 2 years of sales experience, membership sales preferred.
• Understand how to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience hitting or exceeding company KPIs.
• Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.
• Able to stand for long periods of time and lift a minimum of 20 pounds.

Skills

• Leadership
• Team Management
• Customer Service
• Sales
• Financial Acumen (P&L)
• Key Performance Indicators (KPIs)
• Technology Proficiency (MS Office Suite, Teams, POS)
• Communication
• Problem-Solving
• Organizational Skills
• Attention to Detail

Location

• Onsite

Work Type

• Full-time
• Onsite

Experience Level

• 3 years of management experience
• 2 years of sales experience

Education Level

• High school diploma or equivalent
• Associate's or Bachelor's degree preferred

Salary/Compensations

• $72,000-$82,000 base pay + bonus opportunity

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k eligibility (based on age and tenure requirements)

About the Company

• Sky Zone is a provider of trampoline parks and entertainment experiences.