Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a General Manager, you will be responsible for all park operations, including safety, cleanliness, membership sales, park revenue, and providing an exceptional guest experience. You will lead by example, foster a positive work environment, and uphold the highest Sky Zone standards.
Responsibilities
- Oversee daily park operations, including team management, customer service, revenue and expense management, and facility compliance and safety.
- Act as a hands-on leader and role model, supporting the team by executing any park position as needed.
- Develop Assistant General Managers and Team Leads into excellent people leaders, operation experts, and business savvy individuals.
- Oversee all phases of employment, including hiring, training, monitoring growth and progress, discipline, and termination.
- Serve as an effective park liaison through consistent communication across all departments and the corporate team.
- Provide memorable customer experiences by being proactive, responsive, and engaged.
- Manage park operations and expenses according to Profit & Loss (P&L) statements, overseeing purchases, inventory, and park costs.
- Drive park revenue goals in membership sales, birthday parties, and special events.
- Collaborate with the marketing team to develop and coordinate park promotions and marketing strategies.
- Train employees on how their roles contribute to park revenue goals.
- Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
- Ensure key performance metrics (KPIs) are understood by Front Desk, Party Hosts, and managers.
- Develop and cultivate positive relationships within the local community.
- Oversee and evaluate the efficiency and effectiveness of each department, implementing processes accordingly.
- Ensure all team members are properly trained on safety precautions, responses, and reporting, and are compliant with company and OSHA safety requirements.
- Monitor park attractions and equipment daily to ensure safety and operational status, completing necessary reports and closing attractions if needed.
- Adjust staffing levels to meet safety demands.
- Complete inventory reports for facilities, parties, food & beverage, and vending.
- Drive the success of overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing.
Requirements
- 18 years of age or older.
- Completed high school diploma or equivalent education.
- Minimum of 3 years of overall management experience in a high customer volume industry.
- At least 2 years of sales experience; membership sales preferred.
- Understanding of how to leverage P&L reports to set and manage business revenue goals.
- Demonstrated experience hitting or exceeding company KPIs.
- Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
- Availability to work nights, weekends, and holidays as needed.
- Results-driven, reliable, detail-oriented, and organized.
- Ability to stand for long periods of time.
- Ability to lift a minimum of 20 pounds.
Skills
- Leadership
- Sales
- Customer Service
- Financial Management (P&L)
- Key Performance Indicators (KPIs)
- MS Office Suite
- Microsoft Teams
- Point of Sale (POS) systems
- Communication
- Problem-solving
- Team Development
- Inventory Management
- Safety Compliance
- Marketing Strategy Collaboration
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3 years of management experience
- 2 years of sales experience
Education Level
- High school diploma or equivalent
- Associate's or Bachelor's degree preferred
Salary/Compensations
- $85,000-$95,000 base pay + bonus opportunity
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k eligibility (based on age and tenure requirements)
About the Company
- Sky Zone is a trampoline park company.