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About the Role

Piedmont Airlines is seeking a motivated and reliable Customer Service Gate Agent to assist passengers with boarding, monitor computerized passenger boarding, and handle special needs. This role requires successful completion of training, the ability to lift seventy pounds, and work all shifts.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask
• Valid driver’s license and clear driving record
• 10-year Criminal History Records Check
• Drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age
• Ability to lift seventy (70) pounds
• Work all shifts

Skills

• Basic knowledge of computer applications and programs

Location

• Airport ramp environment

Work Type

• All shifts including weekends, nights, holidays and/or irregular shifts

Experience Level

• Previous airline experience
• Previous employment as a front-line customer service provider

Education Level

• High school or GED completion

Salary/Compensations

• $17.00/Hourly

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Bonuses awarded in accordance with company policies and applicable criteria

About the Company

• At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.