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About the Role

We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role in delivering exceptional customer support and technical guidance, with a primary focus on our North America customers. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Ensure system availability and functionality for customers.
• Analyze complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Requirements

• Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills.
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Skills

• Software troubleshooting
• Software installation
• Database management (SQL Server, Oracle)
• Cloud infrastructure (AWS, Azure, Google Cloud)
• PLM/PDM solutions

Location

• Remote

Work Type

• Remote

Experience Level

• Minimum of 5 years' experience in a similar role
• Senior

Education Level

• Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related field.

Salary/Compensations

• Competitive salary

Benefits

• Comprehensive benefits package
• Opportunities for professional growth and skill development

About the Company

• Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes.
• We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.
• Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
• Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries.
• Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
• From concept to production, our software solutions streamline the journey of bringing products to life.
• We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog.
• With Centric Software, businesses can navigate the complexities of product development with confidence and agility.
• Our story is one of rapid growth, bold ideas and extraordinary opportunities.
• We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same.
• No matter where you are in the world, this is your chance to be part of something exceptional.

Equal Opportunity

• Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.