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About the Role
The Supervisor is responsible for managing store operations, upholding company standards, and supporting the general manager to deliver excellent customer service, maximize financial returns, and foster a positive work environment.
Responsibilities
- Manage store safety, risk prevention, and emergency response
- Communicate effectively across all levels of the organization
- Collaborate with store personnel, management teams, and corporate departments
- Prioritize daily store activities under general manager direction
- Oversee sales floor and fountain operations
- Serve as a primary point of contact for corporate and vendors in the absence of senior management
- Model exemplary customer service and leadership
- Monitor sales and labor costs to maximize profitability
- Resolve escalated customer service issues
- Maintain cleanliness, food safety, and branding standards
- Manage allergen communication and policy compliance
- Utilize KDS system functionality
- Assist with payroll, scheduling, interviewing, and training
- Coach, mentor, and empower staff
- Handle basic employee relations and disciplinary actions
Requirements
- Ability to lift and carry up to 50 pounds occasionally
- Ability to travel to various locations across the country
Skills
- Clear oral and written communication
- Team-building and rapport-building
- Delegation and empowerment
- Time management
- Evidence-based business forecasting
- Restaurant or retail management techniques
Experience Level
- One or more years of experience in a fast-paced restaurant or retail environment
- Six or more months of supervisory experience preferred
Education Level
- High school diploma or GED preferred
Salary/Compensations
- $22.00/hr
About the Company
- Premium chocolate company aiming to be America's #1
- Committed to Making Life A Bite Better
- Supports personal and professional growth