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About the Role

This role is responsible for managing and continuously improving enterprise marketing workflows and project management practices to ensure efficient, effective, and scalable work delivery. It involves hands-on project management and strategic initiatives to enhance marketing's workflow and project management capabilities.

Responsibilities

• Manage project intake with stakeholders and review brief submissions for completeness.
• Allocate creative and email development resources and manage schedules.
• Coordinate translations.
• Support paid ad trafficking processes.
• Lead team standups and monitor project progression, identifying and resolving risks and blockers.
• Act as project manager on special projects and cross-functional initiatives.
• Analyze resource capacity and flag resourcing risks, conflicts, or blockers.
• Own the health and effectiveness of marketing workflows by identifying risks, bottlenecks, and improvement opportunities.
• Lead the evaluation, implementation, adoption, and optimization of a new workflow management tool.
• Develop training, guidance, and change management support for new tools.
• Identify and implement opportunities to automate repetitive marketing operations activities.
• Support experimentation and scaling of AI-enabled solutions.
• Develop and maintain operational reporting and dashboards for leadership.
• Translate operational data into actionable recommendations.
• Manage invoice submissions for prompt vendor payment.
• Maintain marketing team administrative records and documentation.
• Support Marketing Operations team meetings, including event management and documentation.

Requirements

• Demonstrated experience designing, implementing, and improving business processes and operational workflows.
• Proven experience managing complex cross-functional projects with minimal oversight.
• Strong systems-thinking capabilities.
• Experience evaluating, implementing, and optimizing workflow management platforms and operational technologies.
• Experience developing reporting frameworks, dashboards, and operational insights.
• Strong stakeholder management skills.
• Excellent communication, facilitation, problem-solving, and organizational skills.
• Strong analytical capabilities.
• Demonstrated experience leveraging AI, Copilot, automation, and digital tools to improve business processes and operational effectiveness.

Skills

• Marketing operations
• Project management
• Workflow management
• Business operations
• Resource management
• AI
• Automation tools
• Reporting
• Dashboard development
• Stakeholder management
• Communication
• Facilitation
• Problem-solving
• Organizational skills
• Analytical capabilities

Experience Level

• 7+ years of experience in marketing operations, project management, workflow management, business operations, or related operational disciplines.

Education Level

• Bachelor of Commerce, Marketing, Project Management, or an equivalent degree in a related field.