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About the Role

The Case Manager will work independently or as part of a team to coordinate a support network and link clients living with mental illnesses, addictions, and physical health issues. The position aims to empower clients, increasing their independence, dignity, and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, and linkages to primary care and other services.

Responsibilities

Create individualized support and recovery plans with clients and professionals based on assessments.
Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
Coordinate care by connecting clients with social, medical, and community support.
Provide crisis intervention and help develop crisis plans.
Represent the program professionally with clients, families, and community partners.
Mediate conflicts and help clients learn problem-solving skills.
Organize or support social activities to reduce isolation.
Maintain accurate client records and documentation.
Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
Provide on-call 24/7 crisis support on a rotating basis.
Assist with preparing units for new clients.
Provide case management and connect clients with services like housing and ID support.
Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
Other duties as assigned by Program Manager and/or designated supervisor.

Requirements

Post-secondary education in Social Services / Human Services or equivalent field.
Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Ability to build therapeutic relationships and collaborate with clients on goals.
Familiarity with community resources and professional services.
Strong teamwork skills in a multidisciplinary environment.
Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
Solid computer literacy for maintaining records, files, and reports.
Effective analytical, organizational, and time management skills for coordinating client support and program activities.
Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
A valid driver’s license, insurance, and a reliable vehicle to travel within the region, is an asset.
Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
May also be required to be on-call as emergency contact for after hours.
Frequent travel within the community will also be required.
Occasional evening and weekend hours may be required.
A satisfactory vulnerable sector check (VSC) is also required.

Skills

Intake assessment
Crisis intervention
Advocacy
Problem-solving
Building therapeutic relationships
Collaboration
Community resource knowledge
Teamwork
Interpersonal skills
Communication skills
Counselling skills
Computer literacy
Analytical skills
Organizational skills
Time management skills
Cultural competency

Location

Toronto, ON

Work Type

Onsite
On-call

Experience Level

Minimum 3 years’ working experience

Education Level

Post-secondary education in Social Services / Human Services or equivalent field

Salary/Compensations

$57,007 - $71,647 Annually Prorated

Benefits

Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.