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About the Role

MCR is seeking a dedicated individual to uphold the highest standards of cleanliness and friendliness, ensuring guests have a clean, organized, and safe hotel experience. This role is crucial for maintaining guest satisfaction and operational excellence.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests' names whenever possible to ensure they feel welcomed.
• Contribute to great guest satisfaction scores through teamwork.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel features and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and on time.
• Ensure handover reports are accurate and on time for effective communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role.
• Collaborate with team members to create a welcoming environment for guests and a positive workplace.
• Respond to guest requests for general repairs and document completion.
• Keep preventative maintenance work up-to-date and on schedule.
• Ensure all safety measures are followed and report any emergency concerns.
• Respond to emergency situations using Material Safety Data sheets.
• Conduct full property walks at the beginning and end of each shift.
• Note, document, and complete any maintenance needs found during walks.
• Keep all maintenance areas clean and well-organized during and prior to departure.

Requirements

• Must be 18 years of age or older.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening, understanding, clarifying, and resolving concerns.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Must arrive and clock in on time for every shift and clock out at the scheduled time.
• Must clock in/out for breaks at the designated time.
• Must provide sufficient notice when calling out for a scheduled shift.
• Regularly required to carry out physical working demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions.
• Ability to lift 50+ lbs.
• Read, write, understand and communicate with others effectively using the English language.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Communication
• Conflict Resolution
• Hospitality
• Guest Service

Location

• Austin Northwest/The Domain Area

Work Type

• Full-time

Experience Level

• At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.

Education Level

• Technical, Trade or Vocational school degree preferred.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won multiple prestigious awards including Development of the Year and the American Institute of Architects national Architecture Award.