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About the Role

The US Oncology Network is seeking a Patient Services Representative to support the South Austin location of Texas Oncology. This full-time position offers a Monday-Friday schedule with no weekends, call, or major holidays. The role can be filled at a Level 1, 2, or Sr, depending on the candidate's experience.

Responsibilities

• Schedule new patients, patient referrals, and returning patients in the computer system.
• Cancel and reschedule appointments according to physician schedule changes and notify appropriate personnel.
• Meet with patients to schedule all future appointments, procedures, or other exams.
• Triage and respond to all incoming scheduling calls accurately and timely.
• Accurately schedule appointments while multi-tasking in a fast-paced medical office.
• Obtain and attach all necessary authorizations and referrals to appointments.
• Maintain the primary office scheduling template.
• Arrange for patients to have financial counseling as needed.
• Protect patient confidentiality and adhere to clinic/practice policies.
• Cover other front office functions as requested.
• Prepare correspondence, memos, forms, and other typing as requested.
• Schedule outpatient appointments/testing/surgeries and hospital admissions, including obtaining pre-certification.
• Communicate surgery/test details and potential prep work to patients.
• Inquire about test specifics from necessary parties and gather patient information.
• Utilize basic understanding of medical terminology, coding, and scheduling procedures.

Requirements

• High School Diploma or equivalent required.
• Regularly required to sit and use hands to finger, handle, or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Occasionally lift and/or move up to 30 pounds.
• Requires vision and hearing corrected to normal ranges.
• Requires frequent interaction with patients and staff.

Skills

• Medical business office experience

Location

• South Austin

Work Type

• Full-time

Experience Level

• Entry level
• 0-3 years
• 3-5 years
• 5 years

Education Level

• High School Diploma or equivalent

About the Company

• The US Oncology Network delivers high-quality, evidence-based care to patients close to home.
• Texas Oncology is the largest community oncology provider in the country with approximately 530 providers in 280+ sites across Texas.
• Texas Oncology's founders pioneered community-based cancer care to make the best available cancer care accessible to all communities.
• Texas Oncology uses leading-edge technology and research to deliver high-quality, evidence-based cancer care.
• Texas Oncology treats half of all Texans diagnosed with cancer annually.
• The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
• The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.