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About the Role

As a Retail Print Manager, you will drive print sales and service growth in a high-volume store. Your role involves creating a sales culture, enhancing print product merchandising, and ensuring client satisfaction. You will oversee print production, manage equipment and supplies, and deliver high-quality print materials. This leadership position requires fostering a customer-centric environment, engaging with the community, and upholding Office Depot's values. As a "Key Carrier," you will be responsible for opening and closing the store and acting as a leader on duty. A flexible schedule including evenings, weekends, and occasional holidays is necessary. The ideal candidate is passionate about print services, customer service, operational excellence, and team development.

Responsibilities

Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment through the training and development of all associates, including print.
Act as a role model for delivering exceptional customer service and product expertise.
Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
Facilitate training sessions on the business model and holistic service offerings.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Exercise independent judgment when assessing store associates' performance, certifications, and competencies.
Operate all Print Services equipment to maintain efficient production and ensure timely order completion.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Monitor and manage all print supplies.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates during manager absence.
Perform opening and closing responsibilities, including alarm system operation, cash handling, and daily store balancing.
Ensure regular loss prevention compliance in partnership with all associates.
Fulfill all responsibilities associated with the External Key Carrier designation.

Requirements

High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Ability to work a flexible schedule aligning with business needs, including evenings, weekends, and occasional holidays.
May require consent to periodic comprehensive background checks.

Skills

Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging
Demonstrates integrity, accountability, and trust
Action-oriented
Drives for results
Makes sound decisions
Demonstrates patience

Location

Retail store

Work Type

Full-time

Experience Level

1-3 years related experience
2 years management experience

Education Level

High school diploma or equivalent preferred

Benefits

Competitive salaries
Benefits package
401(k)
Opportunities to move and grow within the organization
Eligibility to participate in an incentive program

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
This includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers.
All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Equal Opportunity

The company is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.