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About the Role

Account Management sits at the heart of the agency. In this role, you will work closely with every department and client stakeholders to independently lead large accounts, becoming their trusted point of contact. You will own strategic leadership, delivery excellence, and commercial success across a portfolio of high-value client accounts, leading integrated campaign strategy, driving business growth, and inspiring cross-functional teams to deliver world-class influencer and social-first campaigns. You will be a trusted senior partner to clients, a mentor to your team, and a key contributor to the agency’s future.

Responsibilities

Responding to client briefs, coordinating the accounts team to develop bold and effective creatives informed by competitive and consumer trends to achieve clients’ campaign objectives.
Writing clear and impactful proposals and crafting persuasive pitches to bring to life our strategy, creatives, and recommendations.
Building rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form, and ensuring all requirements are reflected in influencer selection and throughout the content creation process.
Overseeing multiple campaigns simultaneously, liaising with campaign teams to stay up to date on progress and flagging concerns or potential issues with suggested solutions.
Sharing clear and thorough updates and reporting with clients regularly via email, phone calls, and face-to-face meetings, providing recommendations and expertise at every stage of the campaign.
Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings, and post-campaign analysis meetings.
Involvement in new business, representing account management as part of the pitch team.
Continual forward-thinking and proactive ideation of additional activities for clients, based on a detailed knowledge of their business, objectives, and upcoming focuses.
Building strong relationships with clients and proactively unlocking routes to grow accounts.
Acting as a mentor and manager for junior team members, facilitating their learning and development, and aiding their professional growth.

Requirements

5+ years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients.
Experience working within the beauty industry is desirable.
Genuine passion for Influencer and Performance Marketing.
Experience in upselling ideas to clients and ability to present confidently to stakeholders at all levels to grow accounts.
Exceptional organization and ability to independently lead accounts, managing multiple campaigns to a high standard in a fast-paced environment with attention to detail.
Ability to stay calm under pressure and deal with problems logically and efficiently.
Excellent communication skills and ability to tailor communication and build relationships with stakeholders at all levels, internally and externally.
Experience in all agency meetings and collaborating with different types of agencies.
Demonstrable experience delegating and prioritizing an ever-changing workload.
Demonstrable experience as a project lead on sizeable client accounts, coordinating members of the Accounts, Planning, and Strategy teams to deliver impactful campaigns.
Previous line management experience, with a track record of coaching, developing, and supporting junior team members.

Skills

Influencer Marketing
Performance Marketing
Client Servicing
Campaign Strategy
Project Management
Team Leadership
Client Relationship Management
Communication
Presentation Skills
Upselling
Mentoring

Location

Work Type

Hybrid (3 days in the office)

Experience Level

5+ years

Benefits

14 days paid vacation, plus an additional day for your birthday
Health, dental and vision insurance
401(k) Retirement Plan

About the Company

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to clients.
Our rapidly growing team of creatives, strategists, designers, editors, and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech.
We are looking to expand our Accounts team within the US, and our agency is seeking an enthusiastic individual to be at the forefront of building our US team, delivering exceptional campaigns with our current and forthcoming clients.