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About the Role

This experienced leader will lead supervisors in the delivery of superior solutions that result in increased customer satisfaction and loyalty. You will be responsible for collaborating with various internal stakeholders, including sales, marketing, finance, operational excellence, and supply chain to ensure customer needs are balanced against department priorities. Will ensure that excellence is delivered during all internal and external customer interactions.

Responsibilities

Leverage people management skills to cultivate a culture of engaged leaders and associates.
Coach and develop leadership team of supervisors to drive performance, accountability, and culture within the team.
Attain operational KPIs which reflect consistent delivery of timely record creation and updates, including abandonment rate, handle time, volume, quality, and agent efficiency measures for across all 3 teams.
Creates bench strength and career progression opportunities for the supervisors and CXRs.
Ability to work and lead initiatives without day-to-day supervision.
Liaise with leadership across all divisions of Allergan Aesthetics for both Master Data and Customer Master areas, including the creation of customer accounts for proper onboarding.
Along with BT partners and Global Master Data, develop strategy to create and update operational procedures.
Able to prioritize and manage competing priorities to ensure deadlines are met.
Participates in and/or leads 2-4 team and cross functional projects/initiatives.
Attention to detail and follow-through on execution.
Solves problems based on practice and precedent.
Ability to take initiative and make independent and timely decisions.
Collaborate with Trainers to continuously improve the Training Curriculum and Training experience.
Conduct work activities in compliance with all AbbVie internal requirements and applicable regulatory requirements.

Requirements

4 years’ experience leading people in a customer service or customer facing environment.
Experience managing and executing continuous improvement projects.
Extensive knowledge and experience of master data concept, customer master concept, infrastructure architecture, development, and integration.
Effective communication skills (presentation, document writing, coaching people).
Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
University degree or equivalent combination of education and experience required.

Skills

SAP
CRM
Business Systems
Medical Device experience
Pharmaceutical experience
LSS
Agile

Location

Work Type

Full-time

Experience Level

Manager

Education Level

University degree

Salary/Compensations

USD 84500 - USD 162000 - yearly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Short-term incentive programs

About the Company

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
For more information, visit https://global.allerganaesthetics.com/.
Follow Allergan Aesthetics on LinkedIn.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html