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About the Role

Firmdale Hotels is seeking a Room Attendant for the Warren Street Hotel to provide exceptional customer experiences in a luxury setting, ensuring elegance and outstanding service.

Responsibilities

• Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel
• Highly attentive to small details
• Work as part of a team
• Good communication with supervisor
• Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s
• Good understanding of Firmdale’s customer service
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements
• Ensure security of any assigned guest room keys
• Inform your supervisor and log immediately of any lost property items found
• Report immediately any damages or maintenance issues to Floor Manager
• Understand the DND procedure
• Work at an efficient pace to ensure guests rooms are completed on time
• Liaise with the linen porters regarding what linen and equipment is needed in the pantry
• React to any guest requests
• Ensure that rooms not serviced are reported to the Floor Manager
• Ensure your pantry is clean
• Knowledgeable of all the different types of beds and linen, to be used accordingly
• Make bed as per Firmdale SOP’S
• Bring reject or abused linen to the attention of the Floor Manager
• Replace guest supplies and towelling as per Firmdale’s SOP’s
• Report any guest requests to the Floor Manager
• Check just before the end of your shift if any rooms require service
• Knowledgeable of hotel fire and emergency procedures
• Maintain a clean, safe hazard free work environment at all times
• Keep corridors, stairways and all public and working areas clean and tidy at all times
• Understand the emergency procedures for the entire Hotel
• Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out
• Maintain high standard of personal hygiene and appearance at all times
• To be polite and deferential to guests at all times
• To have thorough knowledge of the hotel and the company
• To carry out any other reasonable duty to assist in the smooth running of the company

Requirements

• Non-exempt position

Skills

• Good communication
• Customer service

Location

• The Warren Street Hotel

Work Type

• Full-time

Salary/Compensations

• Competitive salary

Benefits

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs

About the Company

• Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
• Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
• Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
• World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

Equal Opportunity

• Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
• Please let us know if you need adjustments during the recruitment process.