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About the Role

As an Intake Specialist, you will manage incoming referrals for Durable Medical Equipment (DME) by reviewing documentation, verifying insurance, and ensuring accurate order entry to help patients recover safely at home.

Responsibilities

• Review incoming referrals for completeness and accuracy
• Communicate with physicians, referral sources, insurance companies, and patients to obtain missing information
• Verify insurance eligibility, benefits, and coverage using payer portals
• Initiate and monitor prior authorizations
• Confirm medical necessity and patient qualification per payer guidelines
• Enter patient demographics, prescriptions, diagnosis codes, HCPCS codes, and billing information into the ERP system
• Ensure documentation meets payer requirements and internal compliance standards
• Collaborate with billing, documentation, customer service, and operations teams
• Maintain accurate records of insurance verification, authorizations, and qualification details
• Meet productivity and quality standards
• Provide backup support for walk-in patients
• Protect confidential patient information and maintain HIPAA compliance
• Contribute to process improvements and department initiatives

Requirements

• 1–3 years of experience in healthcare insurance verification, medical billing, or related field
• Experience verifying insurance benefits and obtaining prior authorizations
• Proficiency with Microsoft Office and ERP or order management systems
• Ability to multitask and prioritize in a fast-paced healthcare environment
• Strong attention to detail and organizational skills
• Compassionate and patient-focused approach
• Excellent verbal and written communication skills
• Strong critical thinking and problem-solving abilities
• Ability to work independently and collaboratively
• Professional, positive, and dependable demeanor

Skills

• Insurance verification
• Medical billing
• Prior authorizations
• Durable Medical Equipment (DME) intake
• Microsoft Office
• ERP systems
• Order management
• HIPAA compliance
• Critical thinking
• Customer service

Location

• Wheatfield, NY

Work Type

• Full-time
• Monday - Friday, 8:30am to 5:00pm

Experience Level

• 1–3 years of experience

Education Level

• High school diploma or equivalent required
• Associate degree preferred

Salary/Compensations

• $20.00 - $23.00 per hour

Benefits

• Medical, Dental, and Vision insurance
• 401K with 3% company contribution
• Generous PTO and Vacation
• 9 Paid Holidays
• Short Term Disability
• Company-Paid Long-Term Disability
• Free Confidential Employee Assistance Program
• Community programs

About the Company

• HSS is a healthcare organization passionate about providing seamless services to patients, referral partners, and colleagues.