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About the Role
The Rainforest Alliance is seeking an experienced internal communications and digital workplace consultant to assess current digital tools and develop recommendations for a future-state communication ecosystem that supports organizational effectiveness, strategy execution, and employee engagement.
Responsibilities
- Review existing documentation, strategies, channel analytics, governance materials, and employee feedback data.
- Conduct a comprehensive assessment of RA's current digital internal communications channels (Confluence, Microsoft Teams, Sharepoint, Knowledge Hub website - internal-only sections).
- Analyze channel effectiveness, employee experience, governance, content architecture, and technology landscape.
- Benchmark RA's approach against relevant industry best practices.
- Define a future-state integrated communications ecosystem.
- Provide strategic recommendations on how to optimize, evolve and integrate the Rainforest Alliance employee communication tools.
- Develop a practical implementation roadmap.
- Conduct stakeholder interviews with representatives from Executive Leadership Team, Senior Management Team, Internal Communications, Technology, People/HR, Regional Communications, and other key functions.
- Facilitate employee workshops, focus groups, and/or surveys.
- Assess existing communication channels, including Confluence, Knowledge Hub, Microsoft Teams, SharePoint, All-staff emails, Town Halls, Monday Morning Cafés, Webinars, and Newsletters.
- Assess current governance, ownership, publishing processes, and content management practices.
- Assess strengths, weaknesses, risks, and opportunities across the digital communication ecosystem.
- Identify employee communication needs and pain points.
- Conduct external benchmarking against comparable global organizations.
- Evaluate future-state options for intranet and channel architecture.
- Identify opportunities for AI-enabled communications, personalization, automation, and analytics.
- Recommend channel purposes, governance structures, ownership models, and user journeys.
- Develop an integrated internal communications ecosystem model.
- Define content management and information architecture principles.
- Develop channel measurement framework and KPIs.
- Create a phased implementation roadmap and project proposal, including quick wins, medium-term improvements, and long-term investments.
Requirements
- Minimum 8 years of experience in internal communications, employee engagement, digital workplace, intranet, or employee experience consulting.
- Demonstrated experience conducting communication channel assessments and intranet/digital workplace strategy projects.
- Experience designing governance models and integrated communication ecosystems.
- Strong understanding of digital collaboration and communication platforms, particularly Microsoft 365 environments and Confluence.
- Experience working with complex, geographically dispersed organizations.
- Excellent facilitation, stakeholder engagement, and strategic planning capabilities.
- Experience in nonprofit, international development, mission-driven, or global matrix organizations preferred.
- Applicants must provide all requisite information under this RFP and clearly and concisely respond to all points set out in this RFP.
- Proposals and/or any additional information received after the submission time and date are subject to rejection by RA.
- Incomplete proposals may be rejected by RA at its discretion.
- RA reserves the right to request additional information at any time during the procurement process.
- RA is at liberty to make multiple or no selections as part of the proposal process.
- RA also reserves the right to cancel the procurement.
- All proposal costs shall be borne by the applicant and will not be reimbursed by RA.
- It is the responsibility of every bidder to identify any information of a confidential or proprietary nature contained in its proposal so that it may be handled accordingly.
- Proposals must be submitted through this platform as an integrated PDF document (only one file).
- Proposals received after the deadline stated above will not be evaluated.
Skills
- Internal communications
- Employee engagement
- Digital workplace
- Intranet strategy
- Employee experience consulting
- Communication channel assessments
- Intranet strategy projects
- Governance model design
- Integrated communication ecosystem design
- Digital collaboration platforms
- Communication platforms
- Microsoft 365 environments
- Confluence
- Facilitation
- Stakeholder engagement
- Strategic planning
- AI-enabled communications
- Personalization
- Automation
- Analytics
Location
- Europe
- UK
- North America
- South America
- Africa
Work Type
- Consultancy
Experience Level
- Minimum 8 years of experience
About the Company
- The Rainforest Alliance (RA) is an international nonprofit organization working at the intersection of business, agriculture, and forests to make responsible business the new normal.
- We are building an alliance to protect forests, improve the livelihoods of farmers and forest communities, promote their human rights, and help them mitigate and adapt to the climate crisis.
- We envision a world where people and nature thrive in harmony.
- The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities.
- For more information, please visit http://www.rainforest-alliance.org/about.