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About the Role

Pine is hiring a Mortgage Advisor to facilitate a smooth and quick homebuying experience. This role is critical in shaping internal processes and customer experience, overseeing the flow of applicants through all stages of the mortgage process. We seek a candidate passionate about creating amazing borrower experiences and knowledgeable about mortgage procedures and products.

Responsibilities

• Manage customer deal flow, ensuring prioritization of files in progress.
• Act as a liaison between underwriter, lender, and clients.
• Collaborate with the Operations Manager to develop strategies for increasing conversion and building efficient processes to maximize volume.
• Build rapport with customers and help them determine the right product for their needs.
• Ensure all required documentation is procured and reviewed prior to underwriter submission.

Requirements

• A licensed mortgage professional with 2+ years of experience in the industry.
• Proven experience managing a large and diverse client portfolio.
• Customer-obsessed with a passion for delivering exceptional homebuying experiences.
• Eager to learn, adapt, and challenge the status quo to improve existing processes.

Skills

• Mortgage procedures
• Mortgage products
• Customer service
• Process improvement

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years of experience

Education Level

• Licensed mortgage professional

About the Company

• Pine is revolutionizing home financing by transforming a complex and outdated process into a streamlined, efficient experience for Canadians.
• We use innovative technology and a team of talented, compassionate professionals to make the mortgage journey simpler, faster, and better.
• Our culture thrives on collaboration, ownership, and pride in our work.
• We are a high-energy team that values creativity, commitment, and the power of shared ideas.
• Backed by North America’s leading venture capital firms, we are on a mission to make a significant impact on the Canadian mortgage market.

Equal Opportunity

• We're committed to growing and empowering a more inclusive community within our company.
• We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has room at the table.
• If you need any accommodations, please inform Human Resources upon initial connection.