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About the Role

The Program Manager, Safety & Security, is responsible for planning and executing the programs, technology, and operational capabilities that enable Success Academy's enterprise Safety & Security function. This role transforms operational challenges into scalable solutions that improve emergency preparedness, strengthen Command Center operations, modernize technology, and deliver consistent, high-quality safety services across the organization. Reporting to the Director of Safety & Security, this role leads and owns Safety & Security programs from design through execution, ensuring they are scalable, measurable, and continuously improving. Success in this role requires exceptional program leadership, knowledge of modern security operations and technology platforms, and the ability to lead multiple high-impact initiatives in a fast-paced, innovative, and mission-driven environment.

Responsibilities

Design and lead enterprise programs that strengthen emergency preparedness, security operations, investigations, intelligence, and the 24/7 Success Academy Command Center to ensure lessons learned become lasting improvements that are scalable and replicable across the Success Academy network.
Plan drills, pressure test policies and protocols, facilitate tabletop exercises, and conduct after-action reviews for emergency preparedness.
Continuously improve and innovate operating procedures and governance processes for Safety & Security services delivery across the enterprise.
Lead cross-functional projects with Technology, Schooling, Legal, Supply Chain, HR, Communications, Operations, and other Network teams to implement new programs, improve workflows, and strengthen Safety & Security programs and protocols.
Support Command Center data integration and analytic reporting to identify security trends, refine operating procedures, review and evaluate service level agreements (SLAs) and key performance indicators (KPIs), and improve quality and efficiency of safety and security operations.
Coordinate enterprise response during significant incidents, ensuring the right people are engaged, leaders have timely information, and response efforts remain organized and effective.
Identify opportunities to improve Safety & Security operations through technology, AI and automation tools, process redesign, vendor management, reporting, or new ways of working.
Partner with technology teams and vendors to implement new capabilities for data organization and visualization, improve existing platforms, automate manual work, and enhance tools supporting Safety & Security operations.

Requirements

Bachelor's degree required.
4+ years of security industry experience, including leading and supporting enterprise programs within corporate security, public safety, emergency management, investigations, intelligence, or other mission-critical operational environments.
Experience leading complex cross-functional programs with multiple stakeholders and competing priorities.
Strong knowledge of Global Security Operations Centers (GSOCs), Command Center operations, emergency preparedness, intelligence, and incident management.
Experience implementing enterprise security technologies such as incident management, mass notification, Open Source Intelligence (OSINT) research, access control, video management, or similar platforms.
Experience working with outsourced operations or third-party vendors through key performance indicators (KPIs), service level agreements (SLAs), and their continuous improvement.
Strong critical thinking and analytical skills.
Excellent written & verbal communication and relationship management skills with experience briefing senior leaders and influencing cross-functional teams.
Demonstrated ability to lead multiple high-impact initiatives while exercising sound judgment in fast-paced operational environments.

Skills

Program leadership
Modern security operations
Security technology platforms
Emergency preparedness
Command Center operations
Investigations
Intelligence
Incident management
Data integration
Analytic reporting
Cross-functional project leadership
Vendor management
AI and automation tools
Process redesign
Critical thinking
Analytical skills
Written communication
Verbal communication
Relationship management
Senior leader briefing
Cross-functional team influencing

Location

New York
Florida

Work Type

Full-time

Experience Level

4+ years

Education Level

Bachelor's degree

Salary/Compensations

$120,000—$135,000 USD

Benefits

Full benefits program
Opportunities for professional growth

About the Company

Success Academy Charter Schools is a large, fast-growing, and high-performing network of public charter schools.
We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Equal Opportunity

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.