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About the Role

Retail Supervisors will assist management in the operation of the Goodwill retail store, focusing on customer service, record keeping, cash management, facility operation, communications, merchandising, and inventory control.

Responsibilities

• Assist the store manager with the overall operation of the retail store.
• Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Supervise and train retail sales associates.
• Monitor sales transactions and ensure proper sales procedures are followed by sales associates.

Requirements

• At least 1 year of supervisory experience.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift 35 pounds frequently.
• Work a flexible schedule in support of store operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds with or without a reasonable accommodation.
• Ability to work in a confined area.
• Regular, predictable attendance is required as business demands dictate.
• Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.

Skills

• Customer service
• Record keeping
• Cash management
• Facility operation
• Communications
• Merchandising
• Inventory control
• Supervision
• Training
• Sales procedures
• English communication

Work Type

• Full-time

Experience Level

• 1 year of supervisory experience

About the Company

• Goodwill is a retail organization.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
• Alternative work locations may be offered as appropriate.