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About the Role

Lendmarq is seeking an experienced Head of Core Servicing & Special Servicing to lead the strategy, operations, and performance of the company's loan servicing platform. This executive will oversee both Core and Special Servicing functions, establish best-in-class servicing practices, develop scalable processes, and implement performance metrics to enhance borrower experience and portfolio performance.

Responsibilities

• Lead all day-to-day loan servicing operations from boarding through payoff.
• Oversee payment processing, escrow administration, customer inquiries, payoff processing, draw management, and servicing transfers.
• Ensure compliance with all federal, state, investor, and internal servicing requirements.
• Develop servicing policies, procedures, and quality control standards that support operational excellence.
• Monitor servicing KPIs.
• Drive automation, workflow improvements, and technology enhancements to improve servicing efficiency and scalability.
• Oversee vendor relationships including sub-servicers, inspection vendors, and servicing technology providers.
• Ensure accurate investor reporting, portfolio reporting, reconciliations, and servicing data integrity.
• Develop and execute strategies for managing delinquent, distressed, and non-performing loans.
• Oversee loan modifications, extensions, forbearance agreements, restructurings, repayment plans, and negotiated resolutions.
• Direct foreclosure, bankruptcy, deed-in-lieu, short sale, and REO management activities.
• Partner with legal counsel to manage litigation and foreclosure timelines while maximizing recoveries.
• Establish recovery strategies that balance borrower outcomes with portfolio performance.
• Build, mentor, and develop high-performing Core and Special Servicing teams.
• Establish departmental goals, service standards, productivity metrics, and performance expectations.
• Lead cross-functional initiatives that improve servicing operations and customer experience.
• Collaborate with executive leadership on servicing strategy, portfolio performance, staffing, and technology investments.
• Foster a culture of accountability, continuous improvement, operational excellence, and exceptional borrower service.

Requirements

• Minimum 8 years of progressive servicing experience including full servicing life system.
• Extensive knowledge of loan servicing operations, payment processing, escrow administration, investor reporting, and servicing compliance.
• Demonstrated expertise in loan workouts, restructurings, modifications, foreclosures, bankruptcies, REO management, and asset recovery.
• Ability to assess risk, develop recovery strategies, and drive outcomes in high-pressure or time-sensitive situations.
• Experience collaborating with legal counsel, investors, and internal stakeholders to execute resolutions.

Skills

• Analytical skills
• Negotiation skills
• Communication skills
• Executive-level presence

Experience Level

• 8 years of progressive servicing experience

Education Level

• Bachelor’s degree in real estate, Finance, Economics, Business, or a related field.

Benefits

• Health Insurance – Robust medical coverage with costs primarily covered by the employer.
• 401(k) Retirement Plan – Plan for your future with our retirement savings program.
• Commuter Benefits Program – Save on your daily commute with pre-tax transportation options.
• Employee Assistance Program (EAP) – Access free and confidential support for personal or professional challenges.
• Financial Wellness Resources – Tools and guidance to help you reach your financial goals.
• Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays.
• Sick Leave – Take care of your health with 5 paid sick days per year.