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About the Role
We're hiring a Senior RevOps Systems Manager to join our Revenue Operations team in NYC. This role serves as the connective tissue between Sales, Marketing, and Customer Success, significantly impacting our go-to-market motion. You'll own our GTM tech stack, including tools, processes, and integrations, and evolve it as we scale. This is a high-ownership role for an individual who can build systems and drive outcomes independently.
Responsibilities
- Serve as the senior HubSpot administrator and collaborate with cross-functional stakeholders to define business needs and structure for new hubs.
- Own platform architecture, including pipelines, lifecycle stages, workflows, custom properties, permissions, and reporting infrastructure.
- Set standards for platform configuration, documentation, and maintenance as the business grows.
- Own the GTM stack end-to-end, including integrations, data flows, and system health across tools.
- Lead tool evaluations with structured analysis and clear recommendations.
- Proactively identify gaps, redundancies, and opportunities within the tech stack.
- Partner with RevOps leadership and stakeholders to translate business needs into scalable system solutions.
- Drive process improvements across the lead-to-revenue lifecycle.
- Act as the primary troubleshooter, diagnosing cross-system issues and communicating solutions clearly.
- Translate technical complexity into business impact for stakeholders at all levels.
Requirements
- 5+ years in a systems administration or GTM operations role with demonstrated ownership across a full stack.
- Deep, admin-level HubSpot expertise; HubSpot certifications strongly preferred.
- Track record of building and improving GTM systems, not just maintaining them.
- Strong analytical instincts to ask the right questions of data and surface key insights.
- Comfortable operating with autonomy, figuring things out, documenting findings, and communicating proactively.
- Experience partnering across Sales, Marketing, and CX at a fast-moving company.
- Sharp problem-solving instincts, especially in fast-moving, ambiguous situations.
- Confidence to make decisions with best-available information.
- A drive to understand the underlying mechanics of systems.
- Excellent written and verbal communication skills.
- A team-first mentality and a love of learning.
- Low ego, high energy.
Skills
- HubSpot Administration
- Platform Architecture
- GTM Tech Stack Management
- System Integrations
- Data Flows
- System Health Monitoring
- Tool Evaluation
- Process Improvement
- Troubleshooting
- Cross-functional Communication
- Analytical Skills
- Problem-Solving
- Documentation
- Written Communication
- Verbal Communication
Location
- NYC
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $140K-$160K base
Benefits
- Meaningful equity
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation
- 9 company holidays including election day
- 1 personal volunteer day
- Company-paid Wellhub membership
- Dinner covered with Uber Eats
- Stocked kitchen
About the Company
- We're building an AI-powered Shopify for service businesses, helping service pros acquire direct business quickly using Gen AI.
- Our digital storefront products help pros get discovered, trusted, and booked repeatedly.
- Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ employees and plans to expand further in 2026.
- We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.
- We're YC-backed and well-funded with several years of runway and have experienced rapid growth.
- We are in a phenomenal position to scale, with financial foundation, product-market fit, and momentum.
- You'll be joining at an inflection point where the groundwork is laid, and the path to massive impact is clear.
- We believe in hiring people, not just skills, and encourage applications even if you don't check every box.
- We are committed to building an inclusive workplace and assembling a team from diverse backgrounds.
- We ensure individuals with disabilities receive reasonable accommodation throughout the application and interview process.
- We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
Equal Opportunity
- Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.