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About the Role
Superhuman is seeking a Senior Program Manager, GTM Operations to operationalize GTM processes, enable teams, and drive planning and coordination for product launches and large-scale campaign programs. This role is crucial for integrating multiple Go-To-Market motions and ensuring seamless execution across business units, channel partners, and creative operations.
Responsibilities
- Stand up and operationalize GTM processes across business units, including launch sequencing, readiness tracking, brief frameworks, and planning cadences.
- Enable BU teams and channel partners on new processes to ensure adoption and consistent execution.
- Build BU-specific and cross-portfolio playbooks for learning, adaptation, and independent operation.
- Identify and drive solutions for process gaps that hinder GTM efficiency.
- Lead large-scale campaign programs end-to-end, coordinating BU leaders, channel teams, and Creative Ops from brief creation through execution.
- Ensure campaigns have complete strategic briefs before Creative Ops kickoff.
- Maintain cross-BU campaign calendars and keep stakeholders aligned on sequencing and dependencies.
- Surface and resolve conflicts, gaps, and risks across the campaign portfolio.
- Serve as the coordination layer between BU leaders, PMMs, DPMs, TPMs, and channel partners.
- Connect product readiness timelines to campaign production schedules.
- Keep GTM priorities, blockers, and dependencies visible to senior GTM leadership.
- Develop deep fluency in Superhuman Docs and partner with program management teams to optimize its use across GTM workflows.
- Identify opportunities to improve cross-tool collaboration (Superhuman Docs, Asana, Jira).
- Build and maintain GTM artifacts within the operational hub, including active projects, launch trackers, brief templates, and workback calendars.
Requirements
- 6 to 8+ years of program management or GTM operations experience in a high-growth SaaS environment.
- Proven ability to flex across multiple products, business units, or GTM motions simultaneously.
- Strong cross-functional coordination skills across Product, Marketing, Sales, Design, and Creative Ops.
- Exceptional written and verbal communication skills; ability to distill complex programs and facilitate alignment across leadership teams.
- Experience leading end-to-end campaign programs, from brief creation through execution.
- Ability to stand up processes from scratch and enable teams to adopt and run them independently.
- Familiarity with both PLG and Sales-led GTM motions.
- Tooling-literate: comfortable evaluating and operating across Coda, Asana, Jira, and similar tools.
- Comfortable leveraging AI tools and automation to reduce manual lift and improve operational workflows.
- Relationship-first operator who earns trust before driving change.
- Experience with paid acquisition or performance marketing workflows is a plus.
Skills
- Program Management
- GTM Operations
- Cross-functional Coordination
- Campaign Management
- Process Development
- Stakeholder Management
- Communication
- SaaS
- PLG
- Sales-led GTM
- Coda
- Asana
- Jira
- AI Tools
- Automation
Location
- San Francisco Bay Area
Work Type
- Hybrid
Experience Level
- 6-8+ years
Benefits
- Excellent health care (medical, dental, vision, mental health, fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year
- 12 days of paid holidays per year
- Two floating holidays per year
- Flexible sick time
- Generous stipends (caregiving, pet care, wellness, home office)
- Annual professional development budget and opportunities
About the Company
- Superhuman is an AI productivity platform on a mission to unlock superhuman potential in everyone.
- The Superhuman suite of apps and agents integrates with over 1 million applications and websites.
- Products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant.
- Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide.
- Superhuman is committed to eliminating busywork and focusing on what matters.
Equal Opportunity
- Superhuman values diversity and encourages applications from individuals traditionally underrepresented in tech.
- We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
- Superhuman is an equal opportunity employer.
- Superhuman is a participant in the US federal E-Verify program (US).
- Superhuman abides by the Employment Equity Act (Canada).