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About the Role

The Equipment Service Specialist (Team Lead) is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Specialist performs expert level skills in providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on the most complex mechanical, electro-mechanical and electronic issues in a high stress, fast paced, highly compliance regulated healthcare environment. Working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Specialist acts as escalation point to diagnose, coordinate, and resolve the most complex equipment and service issues working cross functionally. This includes deep expertise in specific equipment/service technologies that provide support to entire Customer base including competitive equipment.

Responsibilities

Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Fulfill vendor credentialing in accounts as needed.
Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).
Learn new technologies and software applications as they become available to improve productivity.
Build relationships with Sales to drive Customer experience and revenue opportunities.
Identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.

Requirements

High School Diploma or GED with minimally 8 years of progressive work experience.
Minimum of 4 or more years experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment.
2 years highly regulated industry (healthcare, medical equipment, oil, and gas).
Successful in achieving Specialist training and meeting any promotional requirements as an Equipment Service Technician II/III.
Proven Customer engagement skills, including effective written and verbal communication skills and ability to drive collaborative solutions with sales, install and Customer contacts.
Demonstrates adaptability, solicitation of diverse views and models respect and collaboration.
Experienced change agent, with ability to manage own workload and help balance work across the team, models initiative and continuous learning.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
Must be able to be compliant with hospital/customer credentialing requirements.
An Associate's Degree, or related certifications, in a technical/mechanical area, with competitive equipment training or related military experience may be considered towards technical experience requirement.

Skills

Mechanical aptitude
Hands-on work
Problem-solving
Customer service
Preventative maintenance
Troubleshooting
Repair
Equipment modification
Installation support
Cross-functional team collaboration
Inventory management
Time management
Prioritization
Administrative duties
Computer skills (MS windows/email, navigation, mobile app, data input into multi systems)
Professional written and verbal communication skills
Adaptability
Initiative
Continuous learning

Location

On-site

Work Type

Full-time
Flexible schedule

Experience Level

Minimally 8 years of progressive work experience
4 or more years experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment
2 years highly regulated industry (healthcare, medical equipment, oil, and gas)

Education Level

High School Diploma or GED
Associate's Degree or related certifications in a technical/mechanical area

Salary/Compensations

$76,075.00 - $98,450.00
Eligible for bonus participation

Benefits

Base Salary+ Incentive Compensation Program
Company Provided Vehicle+ Cell Phone+ Laptop
Hands-on Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k} with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts

About the Company

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.

Equal Opportunity

STERIS is an Equal Opportunity Employer.
We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request.
The program may be obtained at your location’s HR Office during normal business hours.