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About the Role

The Graduate School of Technology (GST) seeks an experienced Director of Enrollment and Student Services to provide 50% FTE leadership for recruitment, enrollment management, and student services. This management and supervisory role ensures coordinated, accountable, data-informed, and student-centered team operations.

Responsibilities

• Oversee GST's enrollment function, including domestic and international recruitment, applicant development, pipeline management, and yield activities.
• Supervise the two Directors of Recruitment and hold them accountable for execution of recruitment plans.
• Review pipelines, conversion data, follow-up practices, and recruitment priorities.
• Provide oversight for recruitment campaigns, information sessions, outreach, events, and partner-based recruitment.
• Identify bottlenecks, opportunities, and process improvements that support enrollment growth.
• Supervise the Assistant Director of Student Services and oversee student-facing support after enrollment.
• Set expectations for onboarding, registration support, student communications, issue resolution, and retention-support activities.
• Ensure effective handoffs among recruitment, admissions, student services, academic programs, and university offices.
• Review student service workflows and guide improvements in responsiveness, clarity, consistency, and service quality.
• Manage and supervise the Enrollment and Student Services team.
• Provide regular coaching, feedback, and professional guidance.
• Establish priorities, expectations, and accountability structures.
• Monitor productivity, responsiveness, service quality, and results.
• Define and review key enrollment, conversion, onboarding, retention-support, and service metrics.
• Review dashboards, reports, CRM data, and student service data to assess performance and identify issues.
• Ensure that records are accurate, complete, and useful for decision-making.
• Prepare or review concise reports and recommendations for GST leadership.
• Work with GST leadership to set enrollment and student experience priorities.
• Use enrollment trends, applicant behavior, pipeline data, and student service patterns to inform planning.
• Guide improvements to recruitment, admissions, onboarding, and student support processes.
• Support adoption of systems, tools, and best practices that strengthen enrollment operations and student services.
• Align recruitment and student services work with admissions, marketing, academic departments, university offices, and external partners.
• Coordinate communication and workflow across recruitment, enrollment, onboarding, and student services.
• Support priority special projects and compliance needs related to enrollment and student services.

Requirements

• Bachelor's degree in a related field; equivalent experience may be considered.
• Experience in enrollment management, admissions, recruitment, student services, marketing operations, or related roles.
• Demonstrated experience supervising staff, managing team performance, and leading student-facing operations.
• Experience with CRM systems, data management, reporting, and Microsoft Office, particularly Excel.
• Strong analytical, organizational, project management, supervisory, and communication skills.
• Master's degree in a related field.
• Experience in graduate or adult-serving higher education.
• Familiarity with F-1 student enrollment and international student onboarding.
• Experience with CRM platforms such as Slate, Salesforce, HubSpot, or similar systems.
• Demonstrated success meeting enrollment objectives through planning, process improvement, and team leadership.
• Experience in a part-time, fractional, or flexible leadership role.
• Knowledge of international student recruitment, enrollment practices, or external recruitment partnerships.

Skills

• Staff supervision, coaching, and accountability
• Enrollment management and recruitment operations oversight
• Student services leadership and student experience improvement
• Data-informed decision-making, reporting review, and performance monitoring
• Priority-setting, process improvement, and cross-functional collaboration
• International recruitment and partnership oversight

Location

• As needed

Work Type

• 50% FTE
• Part-time

Experience Level

• Management
• Supervisory

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• USD $40,000.00/Yr.
• USD $32,000.00/Yr.

About the Company

• The Graduate School of Technology (GST)