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About the Role
API Heat Transfer is seeking a Customer Service Representative to provide essential support to customers and sales representatives for aftermarket sales. This role offers an opportunity to learn about and develop expertise in the product line by interacting directly with customers, products, and pricing.
Responsibilities
- Handle general phone and e-mail inquiries regarding orders from customers and sales representatives.
- Quote aftermarket spare parts, including cross-referencing part numbers and obtaining vendor quotes.
- Review and accurately enter aftermarket spare parts orders.
- Assist with the maintenance of the aftermarket quote log.
- Review spare parts orders for on-time shipments and gross margins, reporting findings/issues.
- Coordinate and perform sales team activities associated with the RMA process.
Requirements
- Ability to sit, stand, and walk within office and production floor environments.
- Occasional lifting of up to 20 lbs.
- Visual acuity for screens and documents.
- Ability to wear PPE on the shop floor.
- Frequent use of hands for typing and document handling.
Skills
- Customer service
- Quoting aftermarket spare parts
- Order entry
- Cross-referencing part numbers
- Vendor communication
- Log maintenance
- Shipment and margin review
- RMA process coordination
Location
- Onsite
Work Type
- Full-time
Experience Level
- At least two years of customer service experience
Education Level
- Associate's degree or equivalent industry experience
Salary/Compensations
- Min $22 per hour - Max $27 per hour
Benefits
- Full health & welfare benefits
- 401(k)
- PTO
- Developmental opportunities
About the Company
- API Heat Transfer is a premier, global company involved in leading-edge technology for the heat transfer industry.
Equal Opportunity
- We are an Equal Opportunity Employer and comply with all applicable federal, state, and local fair employment practices laws. We do not discriminate based on any protected status.