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About the Role

The Access Service Representative I is responsible for capturing demographic and insurance information via telephone or in-person interactions. This role requires using an eligibility application to verify insurance, interpret responses, and record relevant health insurance details for services rendered. The position also involves collecting patient financial responsibility based on eligibility responses or service estimates.

Responsibilities

Accurate patient look-up to ensure correct patient registration.
Discerning demographic and insurance information for accurate registration.
Interpreting information from Insurance Payers regarding patient eligibility and financial responsibility.
Discussing patient financial obligations and collecting payments (cash, credit card, or check).
Explaining regulatory forms, answering patient questions, and obtaining signatures.
Scanning or managing online form templates for the Electronic Health Record.
Comprehending Federal, State, and Third Party Payer regulations pertinent to hospital registration.
Utilizing multiple systems during patient interactions to complete accurate registrations and support clinical workflow.

Requirements

High School Diploma/G.E.D. required.
1-3 years of applicable experience, including customer service and strong computer skills, required.
Hospital or Clinic setting office experience preferred.
Proven customer service skills with the ability to exceed expectations.
Ability to multi-task in stressful and high patient volume units.
Ability to learn in a classroom setting and utilize resources.
Ability to remain composed under pressure.
Ability to review information and draw appropriate conclusions.
Good judgment and resourcefulness for problem-solving and escalating issues as needed.
Team-minded work ethic.
Equivalent combination of relevant education and experience may be substituted as appropriate.

Skills

Social and Emotional Intelligence
Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent individuals
Patient centric – customer service
Conflict Management
Team-oriented support
Adaptable to high-stress situations
Excellent communication skills
Strong computer skills

Location

Day (United States of America)

Work Type

Full-time

Experience Level

1-3 years

Education Level

High School Diploma/G.E.D.

Salary/Compensations

$46,215.00 - $60,080.00

About the Company

Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Equal Opportunity

Albany Medical Center is an equal opportunity employer.
Albany Med Health System is an equal opportunity employer.