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About the Role

The Marketing Services Representative provides quality guest service to a high volume of telephone inquiries, performing all functions within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services.
• Prepare arrangements for customers as requested in accordance with established policies and procedures.
• Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
• Book show tickets, hotel, restaurant, and golf reservations.
• Verify invitations and respond to casino promotions regarding invited guests, tournaments and events.
• Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests.
• Assist in the training of new staff members.
• Perform all other related and compatible duties as assigned.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older upon employment.
• Must have excellent customer service skills.
• Must speak in a clear, pleasant voice.
• Must have good hearing to ensure effective telephone communication.
• Ability to write routine correspondence.
• Ability to speak effectively to the public, employees and customers.
• Ability to deal effectively and interact well with the customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Position requires confined sitting 90% of the time.
• Position requires telephone communication 70% of the time.
• Position requires computer keyboarding 80% of the time.
• Must be able to stand, walk, and move through all areas of the casino/hotel.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino/hotel environment.
• Effectively deal with customers, management, employees, and members of the business community in all situations.
• Must have adequate manual dexterity to operate office equipment.
• Occasional light lifting required.
• Occasional travel necessary.
• Must be able to effectively understand and communicate to candidates and employees.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by a 24-hour schedule.

Skills

• Excellent communication skills
• Customer service skills
• Telephone communication
• Computer keyboarding
• Manual dexterity to operate office equipment

Location

• Casino/hotel environment

Work Type

• Full-time

Experience Level

• Negotiable based on experience and education

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• $16.00
• Compensation is negotiable based on experience and education

About the Company

• Seneca Gaming Corporation