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About the Role
The Operations Manager is a member of the store management team responsible for driving store execution, performance, and consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive team through strong leadership and operational oversight.
Responsibilities
- Oversee total store management, supervision, and policy implementation
- Manage sales and inventory
- Handle employee staffing, training, and development
- Oversee financial management
- Provide customer service leadership
- Lead and work effectively with store crews
- Supervise, assign, and direct activities of the store crew
- Communicate information to store crew and supervisors in an open and timely manner
- Support the Store Manager with action plans for operational and service improvement
- Assist customers with questions, problems, and complaints
- Promote the CVS customer service culture
Requirements
- Deductive reasoning ability
- Advanced analytical skills
- Computer skills
- Advanced communication skills
- Leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule including early morning, overnight, and weekend shifts
- Ability to work overtime as needed
- Ability to respond to urgent store issues
Skills
- Deductive reasoning
- Analytical skills
- Computer literacy
- Communication
- Leadership
- Supervision
- Influencing
Work Type
- Full-time
Experience Level
- Retail management or supervisory experience preferred
Education Level
- High School diploma or equivalent preferred
Salary/Compensations
- $26.30 - $40.30 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- CVS Health is focused on shaping a connected, convenient, and compassionate health experience.
- The company prioritizes safety, quality, and innovation.
Equal Opportunity
- We are committed to fostering a workplace where every colleague feels valued and that they belong.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.