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About the Role
Join Global Payments' Small & Medium Enterprise Team as a Customer Success Manager to help businesses unlock greater value from their payment solutions, driving growth, retention, and long-term success. You will influence customer loyalty, revenue growth, and the adoption of innovative payment technologies by combining relationship management, commercial insight, and customer advocacy.
Responsibilities
- Drive revenue growth across your merchant portfolio by identifying opportunities to expand solution adoption and increase client value.
- Contribute to sustainable business growth through strategic upselling and cross-selling.
- Strengthen client retention and loyalty by proactively addressing business needs and resolving challenges.
- Build trusted partnerships that improve satisfaction and reduce attrition.
- Influence merchant success through consultative expertise by delivering insights and recommendations.
- Help clients optimize payment solutions, improve efficiency, and achieve their business goals.
- Champion exceptional customer outcomes by taking ownership of complex issues and accelerating resolution.
- Create seamless experiences that build confidence in Global Payments as a trusted partner.
- Help merchants adopt solutions that drive operational improvements, support growth, and create long-term value.
Requirements
- Experience in sales, account management, customer success, or a related client-facing role with a track record of achieving growth and retention outcomes.
- Strong relationship-building and negotiation skills.
- Ability to influence decisions and create value for clients.
- Excellent verbal and written communication skills.
- Confidence to engage customers professionally across multiple channels.
- Strong business acumen, analytical thinking, and problem-solving capabilities.
- Ability to make effective decisions and develop customer-focused solutions.
- Postsecondary education in Business, Sales, Marketing, or a related discipline, or equivalent relevant experience.
Skills
- Relationship building
- Negotiation
- Verbal communication
- Written communication
- Business acumen
- Analytical thinking
- Problem-solving
- Upselling
- Cross-selling
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Mid-level
Education Level
- Postsecondary education in Business, Sales, Marketing, or a related discipline, or equivalent relevant experience.
Salary/Compensations
- Base salary + quarterly bonuses totaling $65,000 - $70,000 per year
Benefits
- Full benefits
About the Company
- Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid, and merchant services.
- Our worldwide team helps over 3 million companies, over 1,300 financial institutions, and over 600 million cardholders grow with confidence.
- We are driven by our passion for success and deliver best-in-class payment technology and software solutions.
- Our inclusive and global teams win together every day.
- We have the best minds in the industry, offering opportunities to learn and grow your career.
- Globalpayers think like a client, act like an owner, and win as one team.
- We are curious and innovative, always finding better ways to deliver impact.
- We empower each other to make decisions, and our passion drives excellence.
Equal Opportunity
- Global Payments Inc. is an equal opportunity employer.
- Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
- If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.