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About the Role

Coordinates surgical scheduling for multiple physicians in a busy surgical practice, including pre-admission processes, OR times, diagnostic procedures, and add-on cases. This role involves scheduling and coordinating surgical cases with other physician specialty practices and departments.

Responsibilities

• Communicate with patients in person or via telephone with a cheerful and helpful attitude.
• Provide coordination of surgery with physician, patient, facility, and vendor.
• Obtain surgical procedure and diagnosis codes for authorization/pre-certification.
• Contact the billing department for pricing for out-of-network and self-pay patients.
• Support physician, clinical, and clerical team members with questions and scheduling challenges.
• Complete pre-certification/authorization with the patient's insurance company, providing necessary documentation.
• Schedule peer-to-peer reviews with providers if necessary.
• Document authorization/pre-certification and contact information.
• Coordinate surgical clearance appointments between patient, departments, other providers, and/or PCP.
• Notify patients of scheduled procedures and pre-op instructions, and coordinate mailing of documents.
• Coordinate with the hospital regarding patient arrival times and communicate this information to patients.
• Enter surgeries in the EMR Surgical Booking module and maintain spreadsheets with accurate surgery dates and times.
• Assist in reviewing and revising policies and procedures related to the scheduling function.
• Attend meetings with physicians to review procedures and case load.
• Verify add-on cases performed after hours and confirm surgeries for accurate billing.
• Review OR schedule against office physician schedule for accuracy and update EMR.
• Facilitate timely and efficient patient transportation to/from procedures.
• Communicate pertinent information related to surgical cases with providers and other departments via EMR.
• Act as a regional liaison for RRH affiliates and regional sites needing assistance with procedure coordination.
• Obtain records from affiliates and sites not on EMR.
• Perform other responsibilities as necessary to ensure practice efficiency.
• Maintain operational knowledge of department equipment.

Requirements

• Three plus years of relevant healthcare experience.
• Strong analytical, computer, organizational, customer service, and communication skills.
• Strong written and verbal communication skills.

Skills

• Analytical skills
• Computer skills
• Organizational skills
• Customer service skills
• Communication skills
• Written communication skills
• Verbal communication skills

Location

• Rochester, NY 14623

Work Type

• Full Time

Experience Level

• Three plus years

Education Level

• Bachelors degree in business, social sciences, human resources, or equivalent
• An equivalent combination of education and experience will be considered.

Salary/Compensations

• $18.00 - $23.00

About the Company

• Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.