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About the Role

The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren't just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce.

Responsibilities

Define the approach and long-term strategy for how workforce data is consumed across the entire organization.
Partner with Card Data, Enterprise Data, and Technology teams to ensure data products are foundational assets for the whole company.
Build data products that solve complex problems for diverse user groups.
Go deep with data engineers on publishing patterns and ecosystem architecture.
Lead high-level strategic sessions with executive stakeholders.
Obsess about internal and external customer needs to reimagine and innovate product solutions.
Deliver game-changing outcomes by focusing on leverage and execution excellence.
Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
Identify and resolve complex problems to deliver outcomes while mitigating product risks.
Lead cross functional teams to solve customer problems and drive organizational alignment.

Requirements

Currently have, or is in the process of obtaining a Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
OR Bachelor's degree in any field and at least 3 years of Product Management experience.
Experience translating business strategy and analysis into consumer facing digital products.
Capital One will not sponsor a new applicant for employment authorization for this position.

Location

Chicago, IL
McLean, VA
New York, NY
Richmond, VA

Work Type

Full-time

Experience Level

Manager
3 years of Product Management experience

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

Chicago, IL: $149,800 - $171,000
McLean, VA: $164,800 - $188,100
New York, NY: $179,700 - $205,100
Richmond, VA: $149,800 - $171,000

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.