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About the Role

The Service Technician I is a key associate responsible for providing an outstanding customer experience while maintaining cost and expense controls. This role involves troubleshooting, performing repairs, and delivering excellent service for single-family rental homes.

Responsibilities

• Assess situations quickly to determine necessary steps for resolving service requests
• Provide outstanding customer service and represent company standards
• Conduct business in accordance with company policies and state/federal regulations
• Maintain fleet vehicle and inventory within company guidelines
• Diagnose and perform repairs on electrical, plumbing, appliances, and irrigation systems
• Repair structural elements including stairs, gates, fences, flooring, and cabinetry
• Maintain interior/exterior lighting, fireplaces, and security systems
• Address leaks, wall repairs, and pool area maintenance
• Schedule and perform routine preventive service on residential properties
• Report major repairs and requisitions prior to expenditure
• Identify and correct unsafe property conditions
• Complete service requests in a professional and timely manner
• Maintain regular attendance and punctuality
• Adhere to all fleet policies and maintain a safe driving record

Requirements

• High school diploma or equivalent
• Valid driver’s license in the working state
• Minimum of 1 year of experience in general service or related responsibilities
• Must possess own basic tools for residential service
• Available for on-call service work
• Available to work weekends and evenings
• Ability to work under pressure and meet tight deadlines
• Ability to lift 50 pounds
• Knowledge of pertinent laws, EPA, and OSHA regulations
• Satisfactory background and drug screen

Skills

• Troubleshooting and repair
• Customer service
• Organizational skills
• Communication and interpersonal skills
• Microsoft Office software
• Handheld computer proficiency

Work Type

• Full-time

Experience Level

• Minimum 1 year of experience

Education Level

• High school diploma or equivalent

Benefits

• Competitive compensation with performance-based bonuses
• Medical, dental, and vision insurance
• Parental leave
• 401(k) with company match
• Paid time off based on tenure
• 13 paid holidays
• 1 floating holiday
• Ongoing learning and development opportunities

About the Company

• Leading property manager of single-family rental homes nationwide
• Certified Great Place to Work

Equal Opportunity

• Progress Residential is a proud Equal Opportunity employer, m/f/d/v.