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About the Role

As an Ecommerce Analyst, you will support Cartier’s Ecommerce team in optimizing the end-to-end online order journey within a luxury retail environment. This role involves building reporting to drive decisions, monitoring system health, gathering requirements for site enhancements, and ensuring a seamless customer experience.

Responsibilities

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle.
• Leverage GA4 to monitor site performance, user behavior, and funnel metrics.
• Own weekly and monthly reporting cycles, preparing performance summaries with clear callouts for trends, anomalies, and recommended actions.
• Proactively monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs, system errors, and performance issues.
• Leverage AI-powered monitoring tools (e.g., Noibu) to track and manage ongoing site health.
• Monitor ticket progress in JIRA, follow up with development teams, and escalate blockers.
• Attend sprint reviews with development teams and facilitate regular check-ins between business and technical stakeholders.
• Serve as the primary market contact for day-to-day issues.
• Lead QA processes during deployments, system updates, and site enhancements.
• Develop and maintain QA checklists and testing protocols.
• Flag regression issues and coordinate with development teams to resolve defects.
• Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives.
• Manage project administration for site and order journey enhancements.
• Leverage order journey and site analytics to identify UX friction points and recommend specific enhancements.
• Gather, synthesize, and document requirements for site and order journey enhancements.

Requirements

• Bachelor's degree.
• 1–3 years of experience in e-commerce, digital operations, analytics, or a related field.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).
• Experience with or strong aptitude for learning Looker and GA4.
• Familiarity with JIRA or similar project/issue tracking tools.
• Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.
• Self-starter and critical problem solver with a logical mindset.
• Ability to take initiative and thrive in a fast-paced environment.
• Comfortable distilling complex data into clear takeaways.
• Effective communicator across both technical and non-technical audiences.
• Amenable to change, adaptable to shifting priorities.
• Able to negotiate alignment across stakeholders with competing needs.

Skills

• Excel
• Looker
• GA4
• JIRA
• AI-powered monitoring tools
• SFCC
• Fluent OMS
• SAP
• SQL

Location

• New York

Work Type

• Hybrid

Experience Level

• 1-3 years

Education Level

• Bachelor's degree

About the Company

• Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.