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About the Role
To support Cartier’s online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments, ensuring smooth and efficient processing of e-commerce orders and local administration of the order platform. The e-business administrator will primarily support seamless order flow to ensure timely and accurate e-commerce order fulfillment.
Responsibilities
- Supporting daily operations including order processing, coordination & tracking of stock transfers, and order return & exchange processing
- Daily monitoring of Client Relations Center/E-Commerce inbox
- Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing
- Perform daily website and order flow checks, escalating issues as needed
- Monitor complete order flow across multiple systems for accuracy and identify any issues/bugs
- Assist with administrative tasks, documentation, and process tracking for the ecommerce team
Requirements
- Outgoing problem-solver with strong systems, technical and communication abilities
- Excellent organizational skills
- Detail-oriented
- Commitment to providing excellent customer service
- Undergraduate degree and minimum of 3-4 years related professional experience
- Relevant supply chain merchandising experience preferred
- Outstanding computer skills with the ability to learn new software applications quickly
- Prior experience with SAP and Salesforce systems is strongly preferred
- Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail, thriving in a fast-paced environment
- Strong organizational, project management, communication, and follow-through skills required
- Customer service focused
- Proficient in Microsoft Excel
- Demonstrates logical analysis and independent problem-solving skills
- Learns quickly, is open to change, and solution-oriented
Skills
- Systems
- Technical
- Communication
- Organizational
- SAP
- Salesforce
- Project Management
- Microsoft Excel
Experience Level
- 3-4 years related professional experience
Education Level
- Undergraduate degree
About the Company
- Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
- Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
- At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
- At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities.
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
- We continue to work towards creating a workforce that represents the diversity of our clients and our communities