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About the Role
Account Management is central to the agency, requiring close collaboration across departments and with client stakeholders. This role involves independently leading major accounts, serving as the primary point of contact. The Senior Account Director will provide strategic leadership, ensure delivery excellence, and drive commercial success for a portfolio of high-value client accounts. Responsibilities include leading integrated campaign strategy, fostering business growth, and motivating cross-functional teams to execute world-class influencer and social-first campaigns. You will act as a trusted senior partner to clients, a mentor to your team, and a key contributor to the agency's future by overseeing strategic direction, campaign delivery, business growth, and team development.
Responsibilities
- Respond to client briefs and coordinate the accounts team to develop creative strategies informed by market trends to achieve campaign objectives.
- Write clear proposals and deliver persuasive pitches to present strategy, creatives, and recommendations.
- Build client rapport to understand their business and objectives, translating this into client briefs and ensuring influencer selection and content creation align with requirements.
- Oversee multiple campaigns, liaise with campaign teams, and promptly flag concerns or issues with suggested solutions.
- Provide regular, clear updates and reports to clients via email, phone, and in-person meetings, offering recommendations and expertise.
- Present clearly and confidently to stakeholders in pitches, kick-off meetings, and post-campaign analysis.
- Participate in new business pitches, representing account management.
- Proactively ideate additional activities for clients based on their business, objectives, and upcoming focuses.
- Build strong client relationships and identify opportunities for account growth.
- Mentor and manage junior team members, facilitating their learning and professional development.
Requirements
- A senior leader with 8+ years of experience in a brand or client servicing role at an agency, managing high-profile clients.
- Experience in the beauty industry is desirable.
- Experience in a fast-paced creative, influencer, social, or digital agency.
- Genuine passion for Influencer and Performance Marketing.
- Experience upselling ideas to clients and presenting confidently to stakeholders at all levels.
- Exceptional organizational skills and ability to independently lead accounts, managing multiple campaigns to a high standard in a fast-paced environment with attention to detail.
- Ability to remain calm under pressure and address problems logically and efficiently.
- Excellent communication skills, with the ability to tailor communication and build relationships with internal and external stakeholders.
- Experience in agency meetings and collaborating with different types of agencies.
- Demonstrable experience delegating and prioritizing an ever-changing workload.
- Demonstrable experience as a project lead on sizeable client accounts, coordinating Accounts, Planning, and Strategy teams.
- Previous line management experience with a track record of coaching, developing, and supporting junior team members.
Skills
- Influencer Marketing
- Performance Marketing
- Client Relationship Management
- Campaign Strategy
- Content Creation
- Project Management
- Team Leadership
- Business Development
- Presentation Skills
- Communication Skills
- Problem-Solving
- Time Management
- Mentoring
Location
- Hybrid
Work Type
- Hybrid working with 3 office days required
- Full-time
Experience Level
- Senior
- 8+ years of experience
Benefits
- 25 days paid annual leave per year
- Free-to-use office gym
- Pet-friendly office
- Employee wellbeing/assistance programme
- Annual company trip abroad (based on meeting revenue targets)
- Summer & Christmas parties, plus regular team and company-wide socials
- Company social football team
- Cycle-to-work scheme
- Annual learning & development budget
- Professional development and growth opportunities
About the Company
- Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services.
- The agency's team includes creatives, strategists, designers, editors, and account managers.
- They create impactful content for global brands across FMCG, fashion, beauty, and tech sectors.
- Opportunity to work in a dynamic and growing agency.