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About the Role

As a member of the ShipBob Team, you will grow with an Ownership Mindset, collaborate with peers and leaders, and experience a high-performance culture and clear purpose. We champion continuous learning and innovation, taking on real problems to create tangible solutions and drive results for ShipBob, our merchants, and your professional growth. Leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed, fostering transparency and mutual respect. We are results-driven with specific goals, shared accountability, and a clear connection between individual work and our mission.

Responsibilities

Manage and grow a region of ShipBob fulfillment centers.
Track and report KPIs for improvement and hold the team accountable.
Develop and manage Operations Support Manager(s) to implement ideas quickly.
Provide professional development for leadership teams.
Scope capital improvements and investments in machinery, technology, and software.
Navigate rapidly evolving rules and protocols within the e-commerce industry.
Work with Merchant Care, Sales, and Customer Service teams to establish internal SLAs.
Work with a multi-disciplinary team on partner evaluations.
Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain.
Provide guidance and oversight to SFN management teams, reinforcing compliance and continuous improvement.
Comply with all food safety and compliance policies and regulations.
Perform additional duties and responsibilities as necessary.

Requirements

Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience.
Minimum of 4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience.
Experience in direct-to-consumer package fulfillment.
Fluency in Microsoft Excel.
Deep experience with WMS systems and partnerships with product teams to build new functionalities.
Ability to communicate data and recommendations effectively.
Willingness to get hands dirty in a growing company.
Ability to travel 50% to regional sites.
Experience supplying Fulfillment by Amazon (FBA) and/or managing Seller Fulfilled Prime (SFP) is a plus.
Diversity of experience and skills combined with passion is key to innovation and excellence.

Skills

E-commerce fulfillment
Warehousing
Logistics
Relationship building
Influencing at all levels
KPI tracking and reporting
Operations management
Team development
Capital investment analysis
Supply chain management
Compliance management
Microsoft Excel
WMS systems
Data communication

Location

Remote – Canada

Work Type

Remote
Full-time

Experience Level

4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience

Education Level

Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience

Benefits

Access to best-in-class AI and productivity tools from Day 1 at no cost

About the Company

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants.
Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution.
ShipBob has a fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.
ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.
We believe innovation isn't owned by one department and encourage everyone to find better, faster, or smarter ways of working.
AI-powered tools may be used during the interview process to support note-taking and organizing feedback, ensuring a consistent and thoughtful experience.

Equal Opportunity

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.