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About the Role

Our successful Player Development Executive promotes outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Responsibilities

• Reviews and evaluates confidential customer profiles to determine appropriate customer needs.
• Maintains relationships with VIP guests through personal contact by phone, email and in person with the ultimate goal of increasing business.
• Awards calculated complimentaries to valued guests to increase loyalty.
• Responsible for generating a positive and friendly atmosphere with all guests and promotes outstanding customer relations.
• Handles customer problems/complaints and reports all incidents to Director of Player Relations.
• Anticipates, responds to and consistently meets or exceeds the needs of internal and external clients.
• Effectively delivers required sales and program specific goals and targets.
• Identifies ways to increase efficiencies or improve product or service.
• Keeps track of existing products/services and/or progress on new initiatives.
• Assists with special events and promotions and is responsible for working effectively as a collaborative team player.
• Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
• Plans and creates events and community opportunities to drive awareness and introduce new customers.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Requirements

• Must have the ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Must have excellent networking abilities and must present a well-groomed professional appearance.
• Must be able to work a flexible schedule including weekends and holidays as needed.

Skills

• Excellent interpersonal, problem solving and customer service skills.
• Good verbal and written communication skills.

Location

• Capital Region

Work Type

• Full-time

Experience Level

• Unlimited growth potential

Education Level

• College degree or equivalent required.

Benefits

• Competitive Medical, Dental, & Vision Insurance
• Vacation & Sick Time That Promote Work/Life Balance
• Company Paid Life Insurance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Delicious FREE Meals in Our Team Dining Facility

About the Company

• As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.”