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About the Role

Account Management sits at the heart of the agency. As a Senior Account Manager, you will work closely with every department and client stakeholders to lead and support client accounts. You will become a trusted point of contact for clients, helping to deliver impactful social and influencer campaigns across a diverse portfolio of brands. You will manage the full lifecycle of influencer and social campaigns, from strategy and planning through to execution and reporting. You will collaborate with internal teams and clients to deliver exceptional work across various industries. You will also support and mentor junior team members, helping them develop their skills while growing your own client leadership and strategic abilities.

Responsibilities

Respond to client briefs and coordinate the accounts team to develop creatives informed by trends to achieve campaign objectives.
Write clear proposals and craft persuasive pitches to present strategy, creatives, and recommendations.
Build rapport with clients to understand their business and objectives, translating this into client briefs and ensuring influencer selection and content creation align with requirements.
Manage influencer and social campaigns end-to-end, including writing influencer briefs, outreach, negotiation, onboarding, client communications, and post-campaign analysis.
Oversee multiple campaigns simultaneously, liaising with campaign teams, staying updated on progress, and flagging concerns with solutions.
Act as the main client point of contact, sharing clear updates and reporting via email, phone, and meetings, providing recommendations and expertise.
Present clearly and confidently to stakeholders in pitches, kick-off meetings, and post-campaign analysis meetings.
Participate in new business by representing account management in the pitch team.
Continuously ideate additional activities for clients based on their business, objectives, and upcoming focuses.
Build strong client relationships and proactively unlock opportunities to grow accounts.
Act as a mentor and manager for junior team members, facilitating their learning and development.

Requirements

3-5 years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients.
Genuine passion for influencer and social media marketing.
Experience in upselling ideas to clients and presenting confidently to stakeholders at all levels to grow accounts.
Exceptional organization and ability to independently manage multiple campaigns to a high standard in a fast-paced environment with attention to detail.
Ability to stay calm under pressure and deal with problems logically and efficiently.
Excellent communication skills and ability to tailor communication and build relationships with stakeholders at all levels, internally and externally.
Experience in all agency meetings and collaborating with different types of agencies.
Demonstrable experience delegating and prioritizing an ever-changing workload.
Demonstrable experience as a project lead on sizable client accounts, coordinating teams to deliver impactful campaigns.
Previous line management experience, with a track record of coaching, developing, and supporting junior team members.

Skills

Influencer marketing
Social media marketing
Client servicing
Project management
Communication
Relationship building
Mentoring
Team leadership
Strategic planning
Content creation
Campaign analysis
Pitching
Upselling

Location

Hybrid

Work Type

Hybrid working with 3 office days required

Experience Level

Senior

Benefits

25 days paid annual leave per year
Free-to-use office gym
Pet-friendly office
Employee wellbeing/assistance programme
Annual company trip abroad (based on meeting revenue targets)
Summer & Christmas parties, plus regular team and company-wide socials
Company social football team
Cycle-to-work scheme
Annual learning & development budget
Professional development and growth opportunities
Opportunity to work in a dynamic and growing agency

About the Company

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services.
Our team of creatives, strategists, designers, editors, and account managers create impactful content for global brands across FMCG, fashion, beauty, and tech.