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About the Role

Program Managers at AKQA are trusted partners, orchestrating the delivery of exceptional work across complex initiatives. They bring structure to ambition, ensuring clarity, alignment, and accountability from concept through execution. This role supports a leading financial services brand, focusing on transformative digital product work that shapes how millions engage with their finances. It's a high-visibility engagement where strong program leadership directly impacts users during pivotal financial moments.

Responsibilities

Lead large-scale digital programs from strategy through creative development and production, across multiple channels and workstreams.
Manage multi-project portfolios with overlapping schedules, budgets, and stakeholder groups.
Serve as a strategic partner and trusted advisor to senior clients.
Manage scope, resources, and financials.
Bring clarity to ambiguity and order to complex engagements.
Foster productive dialogue across internal teams, partners, and client organizations.
Adapt delivery methods (Agile, Waterfall, hybrid) to engagement needs.
Facilitate discussions with senior stakeholders and lead cross-functional teams.
Champion creativity, quality, and collaboration.

Requirements

Proven experience leading large-scale digital programs from strategy through creative development and production, across multiple channels and workstreams.
Demonstrated ability to manage multi-project portfolios with overlapping schedules, budgets, and stakeholder groups.
Experience navigating senior client relationships, serving as a strategic partner and trusted advisor rather than a task manager.
Deep understanding of agency operations and delivery practices, including scope management, resourcing, and financial stewardship.
Strong organizational and problem-solving skills; able to bring clarity to ambiguity and order to complex engagements.
Exceptional communication and collaboration skills, fostering productive dialogue across internal teams, partners, and client organizations.
Experience with Agile, Waterfall, and hybrid delivery methods, adapting process to the needs of each engagement.
Proficiency with Jira, Confluence, Smartsheet, and other project management tools.
Comfortable facilitating discussions with senior stakeholders and leading cross-functional teams that may include strategy, UX, design, technology, and media disciplines.
Passion for creating conditions that elevate creativity, quality, and collaboration.
A proactive, hands-on leader who brings both strategic perspective and operational excellence.
Comfortable in fast-paced, high-stakes environments; maintains composure and clarity under pressure.
Adept at building trusted relationships, communicating candidly, and championing the best interests of both the client and AKQA team.
Empathetic, inclusive, and collaborative, promoting a team-first mindset across all partners.
Thoughtful in approach and resilient in execution, with a continuous improvement mindset.
Enthusiastic about digital innovation and the ways creativity and technology intersect to drive meaningful results.
Strong track record managing digital product and services work, with additional exposure to brand and campaign delivery a plus.
Proven ability to manage multiple workstreams, budgets, and stakeholders simultaneously.
5+ years of experience in a program management or delivery leadership role within a creative, digital, or integrated agency environment.
A passion for shaping and delivering exceptional work that moves people and businesses forward.

Skills

Jira
Confluence
Smartsheet
Agile
Waterfall
Hybrid delivery methods
Program Management
Delivery Leadership
Client Relationship Management
Scope Management
Resource Management
Financial Stewardship
Organizational Skills
Problem-Solving
Communication
Collaboration
Facilitation
Cross-functional Team Leadership

Location

Remote
Seattle, WA (or ability to travel to Seattle, WA)

Work Type

Freelance
Full-time
Hybrid

Experience Level

5+ years of experience in a program management or delivery leadership role

Salary/Compensations

$3,000 - $4,000 per week

About the Company

At AKQA (part of WPP) we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Equal Opportunity

AKQA is an equal opportunity employer and considers applicants for all positions without regard to discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.