Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Supportive Housing Navigator provides bilingual housing and services navigation for supportive housing prospects. This role acts as a single point of entry for waitlists, connects prospects to housing options, and supports both Property Management and Resident Services teams with a person-centered approach.
Responsibilities
- Collaborate with property staff to maintain current knowledge of tenant selection criteria, application processes, and waitlist procedures.
- Ensure website information remains accurate and up to date.
- Communicate with the public via phone, email, and in-person to provide program information and customer service.
- Manage supportive housing waitlists by monitoring openings and placing applicants via Haven Connect.
- Educate applicants on Haven Connect account management and the lease-up or lottery process.
- Track inquiries and interactions to capture data on community needs.
- Maintain knowledge of community resources to provide alternative housing and services navigation.
- Provide administrative and data entry support to the SRO Services team.
Requirements
- Exceptional organizational skills, follow-through, and attention to detail.
- Excellent communication skills.
- Strong commitment to confidentiality.
- Experience working with homeless or economically disadvantaged adults and families preferred.
- Knowledge of non-profit housing and social service organizations preferred.
- Bilingual in Spanish and English preferred.
Skills
- Customer service
- Data entry
- Administrative support
- Bilingual (Spanish/English)
- Case management
Work Type
- Full-time
- Hybrid (1-2 days remote per week after 90 days)
Salary/Compensations
- $21.50 hourly
Benefits
- Benefits included