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About the Role

The Field Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles for submitted claims. This role requires delivering high customer service while effectively managing claim severity and expenses. This position supports the Independent Agent business and services the Long Island, NY territory.

Responsibilities

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair & tow facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and NY Regulations (Regulation 64, etc.).
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

Requirements

• Minimum 6 years of auto claims appraisal or estimating experience required.
• Strong communication and negotiation skills.
• Organized and able to work independently with limited supervision.
• Valid driver’s license with favorable driving record required.
• Strong mechanical aptitude.
• Body shop experience a plus but not required.
• ICAR training a plus.
• Experience with Mitchell estimating software preferred.
• Must have a valid New York State Auto Damage Appraiser License.
• Additional state appraiser licenses may be required (PA, CT, etc.).

Skills

• Communication skills
• Negotiation skills
• Mechanical aptitude

Location

• Long Island, NY

Work Type

• Field
• Independent

Experience Level

• 6+ years

Education Level

• Bachelor’s degree or comparable industry experience

Salary/Compensations

• $76,000 to $100,000 annually

Benefits

• 4 weeks accrued paid time off
• 8 paid national holidays per year
• 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

About the Company

• The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.
• They have built an unparalleled reputation for service.
• They continuously invest in technology, employees thrive in an empowering environment, and customers are among the most loyal in the industry.
• The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.
• Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.